Where is the SFJAZZ Box Office?
The SFJAZZ Box Office & Retail Store is located at 3 Embarcadero
Center, Lobby Level in downtown San Francisco. Just a few blocks
from the Embarcadero BART station, building #3 is on Drumm Street
between Sacramento and Clay. Take the escalator or stairs one
level up from the street to access the Lobby Level and turn left.
What are the Box Office hours?
The SFJAZZ Box Office is open Monday thru Friday, 11am to 5:30pm,
and is closed weekends and most major holidays.
Check the Box Office homepage for special
holiday and extended hours.
Are tickets available on the night of the concert?
Yes. Tickets are generally available on the night of the concert
at the individual concert venue's box office. Even at sold out
shows, some tickets may be released for sale at the door and sold
on a first-come, first-serve basis. All venue box offices open
90 minutes prior to show time. Tickets are only available at
venue box offices the night of show, not at any other time.
What if I want to buy tickets to a sold out show?
Even on sold out shows, some tickets may be released or returned
for sale just prior to the concert. Please check with the box
office at the venue starting 90 minutes before show time to find
out if any seats may become available for sale. There may be a
stand-by line for those waiting to purchase tickets as they become
available. Student rush tickets are not offered on sold out shows.
Are there any discounts on tickets?
Yes. One of the benefits of SFJAZZ membership is exclusive access
to ticket discounts that are only offered to members. Members
currently receive 10% off orders of 10 tickets or more in a single
purchase. The SFJAZZ Student Rush Program offers eligible students
with valid ID half-price tickets at the concert venue box office
only starting 30 minutes prior to show time (based on availability,
some restrictions apply).
What about group discounts?
SFJAZZ also has a group discount program that is ideal for conventions,
tours, schools, churches, alumni groups and other organizations
planning special events. Purchase 10 or more tickets and receive
10% off the regular ticket price! Groups of 25 or more receive
15% off! Some group discounts may vary according to show and season.
For more information about group orders, write to
groupsales@sfjazz.org or call 415-788-7353.
Can I pick out my seats?
Yes, by specific methods only. When purchasing tickets, specific
seating selections can be made via all purchase methods except fax and mail, which offer the best
available seating in the selected price range, but do not allow
for specific seat choices.
How can I purchase wheelchair seats?
In accordance with ADA regulations, our concert venues provide
specifically designated wheelchair accessible seating that is
reserved for those needing such accommodations. For more information
on wheelchair seating, call 415-788-7353 or email to
boxoffice@sfjazz.org.
What do the different ticket prices mean?
SFJAZZ offers multiple levels of ticket pricing, each of which
correspond to a specific area of the theatre. The highest price
signifies the most front and most centrally located seats. In
certain venues, the lowest priced tickets may have view limitations
or obstructions. Some price ranges are available on multiple floors
or levels within a theatre, while other prices may be limited
to one specific area. Keep in mind that seating choices are based
upon personal preferences, and you should purchase the tickets
that best suit your own taste.
How can I buy tickets without paying service charges?
SFJAZZ members can submit online ticket orders as well as purchase
tickets by phone, fax and mail free of service charges at any
time. All SFJAZZ customers (members and non-members) save money
on tickets purchased in person at the SFJAZZ box office –
there are no service charges. Tickets purchased day of show at
the venue, or “at the door,” are also free of service
charges (door sales begin 90 minutes prior to show time). Get
more information on ticket buying
options.
How can I get a Ticket Order Form?
Ticket order forms are mailed in our season brochures and newsletters.
You may also request an order form to be faxed to you by calling
415-788-7353, or you can simply download
the Ticket Order Form and print the PDF file.
Do members get better seats than non-members?
Yes. SFJAZZ members take advantage of their exclusive, members-only
ticket sales period to secure the best seats. There are two on-sale
periods per year – mid-summer for the San Francisco Jazz
Festival and mid-winter for the SFJAZZ Spring Season. Since member
tickets go on sale two to three weeks in advance of the general
public, members have access to the very best selection of seats.
Once public sales begin, then members and non-members have access
to the same selection of available seats.
Can I buy tickets for other people using my membership?
Yes. Your membership is yours to use as you wish. Feel free to
buy tickets for family, friends or colleagues. Remember: To qualify
for member benefits such as advanced ticket-buying and discounts,
you must place and pay for the ticket order under your membership
account. The tickets will be given or mailed directly to you.
Then you may distribute the tickets to others on your own.
Is there a limit on the number of tickets I can purchase?
No. For most concerts, SFJAZZ encourages you to buy as many tickets
as you like. To deter “scalpers” and ensure that members
have access to the most popular concerts, SFJAZZ may occasionally
enact a ticket limit for specific shows.
If my seats skip a number (e.g. seat 1 and seat 3), are
they together?
Yes. In many of our concert venues (Nob Hill Masonic Center, Herbst
Theatre, Palace of Fine Arts, Calvin Simmons Theatre, Davies Symphony
Hall, War Memorial Opera House), the seating is arranged with
single or double-digit even numbered seats on one side of the
hall and odd numbered seats on the other. So if your string of
seats is consecutive even or odd numbers, all your seats are still
together.
Do you sell tickets for any other non-SFJAZZ events?
No. SFJAZZ handles ticketing only for SFJAZZ events.
Can I exchange tickets that I have purchased?
Yes, SFJAZZ now accepts ticket exchanges. The fee for a ticket exchange is $10 per transaction (Free for SFJAZZ Members at the Contributor level and above). Ticket exchanges must be completed no later than 24 hourse prior to the show. Tickets may either be exchanged
for another event or returned for ticket credit to put toward
future ticket purchases. Please contact the box
office at 415-788-7353 if you need assistance with a ticket exchange.
If I can’t go to the concert, can I get a refund?
Sorry, but no. Tickets are non-refundable
Can I donate tickets I can’t use back to SFJAZZ?
Yes. If you are unable to attend the concert or use all of your
tickets, SFJAZZ welcomes donated tickets by mail or fax in advance
with 24-hours notice or on the night of the concert at the box
office. While a refund cannot be given for donated tickets, your
purchase is considered a tax-deductible donation to SFJAZZ. You
will receive a confirmation letter at the end of the season documenting
the total value of your donation for tax purposes. Once your tickets
have been donated, they are considered invalid.
What can I do if I lost my tickets?
Contact the box office immediately at
boxoffice@sfjazz.org or 415-788-7353. You may be asked for
your order number or name and address for verification.
What is “Will-Call” and where is it?
Will-Call is the term used when tickets that have been ordered
in advance are set to be picked up at the concert. Typically,
any order placed within five to seven days of the concert date
will not be mailed and will instead be automatically left at “will-call”
to be claimed the night of the concert. (Express shipping is offered
for online orders and phone orders at an additional
cost.) To claim tickets being held at will-call, bring your photo
ID, credit card and confirmation number to the venue. The box
office and will-call both open 90 minutes prior to show time.
There will be signs in the venue lobby and at the box office directing
patrons to the will-call area.
How do I get tickets that I won through a radio station?
SFJAZZ frequently offers free tickets to local radio stations
for contests and giveaways. If you won tickets to a specific SFJAZZ
concert thru a radio station, you will be contacted by the station
and informed about the procedures for claiming your tickets. All
radio ticket winners should report to the box office window at
the concert venue no later than 45 minutes prior to show time.
Your name will be on the SFJAZZ Guest List and you will be required
to show a photo ID to pick up tickets. After the deadline, any
unclaimed tickets for radio winners will be released for sale.
How can I redeem vouchers for concert tickets?
If you have official SFJAZZ ticket vouchers for a specific concert,
you must exchange them for regular tickets prior to the show.
Vouchers should be redeemed in person at the concert venue box
office no later than 30 minutes before show time. Vouchers are
not redeemable at any other time or location.
Can I purchase a gift certificate for concert tickets?
Yes. Gift certificates redeemable for concert tickets are available
for purchase in any amount online, at the SFJAZZ Box Office, or over the phone (415-788-7353).
