Depending on how you are viewing your e-ticket, the information might not show up for several reasons. If you are viewing it on a mobile device or iPad without the Adobe Reader app, information may not appear. If you are viewing it on a laptop screen with low resolution or again outside of the Adobe Reader program, the information may get condensed and not appear. You can try opening the tickets in the Adobe Reader program before printing. The most important information for entering the theater is a clear, scannable barcode.