Ticket Policies

Refunds, Exchanges
& Other Ticket Information

Ticket Policies

Ticket Refunds

Tickets purchased for SFJAZZ concerts are non-refundable, except in the event of a cancelled performance. Refunds are then given in original form of payment. Per ticket and per order handling fees are non-refundable, with no exceptions.

Ticket Exchanges

Tickets purchased for SFJAZZ concerts are non-exchangeable, except for members of SFJAZZ at the Contributor level ($120/year) and above. This valuable benefit of membership allows members to make ticket exchanges for concerts within the same season or to receive ‘ticket credit’ for purchasing tickets to a concert in a future season. Ticket credits can only be used for purchases made directly thru SFJAZZ (i.e. not available when purchasing thru Tickets.com). Ticket exchanges are accepted up to 24 hours prior to the performance.

If you are a Contributor level member and have tickets you would like to exchange either for another concert or for ticket credit, then please mail the tickets back to SFJAZZ, or rip the tickets in half, photocopy the ripped tickets, discard the ripped tickets and fax the photocopy to (415) 398-5569. Please remember to include your phone number, email address and exchange instructions.

Ticket Replacement

SFJAZZ is not responsible for lost or stolen tickets and is not obligated to replace/reissue lost or stolen tickets. Once tickets are purchased, paid and given/sent to the purchaser, they are the sole property and liability of the purchaser. Tickets for “General Admission” concerts cannot be reissued. If you have questions about lost or stolen tickets, please contact the Box Office.

Print-at-Home Tickets

How do I print my tickets?
Print-at-Home tickets require that you’ve installed Adobe Reader, version 7 or later, on your computer. Adobe Reader is a free program for viewing PDF files. Download Adobe Reader. Once you have Adobe Reader installed, open the PDF attachment that contains your tickets. Click "File" then "Print."

What if I don’t receive my tickets?
Typically, you should receive your tickets within 10-15 minutes of placing your order. If you do not receive your Print-at-Home tickets within 2 hours, please contact the SFJAZZ Box Office at (415) 788-7353 or boxoffice@sfjazz.org.

I lost my tickets and lost my original e-mail. What do I do?
Please contact the SFJAZZ Box Office at (415) 788-7353 or boxoffice@sfjazz.org. Reprinted tickets will be held at the Box Office for pick up on the day of the concert. You will be asked to show a photo ID in order to pick up the tickets.

I lost my Print-at-Home ticket but still have the original e-mail. Can I reprint my tickets?
You can reprint your tickets from the original e-mail. However, each ticket’s barcode only allows one entry into the hall. If you lost your ticket at home, we suggest you reprint from the original e-mail. If you are unsure where you lost your tickets and it’s possible someone may try to use the tickets, please contact Box Office and we’ll arrange duplicate tickets for you to pick-up at the venue on the day of your show. This will invalidate the barcode on your Print-at-Home tickets, and you will be asked to show a photo ID in order to pick up your tickets. 

Ticket Donations

Tickets to SFJAZZ concerts can be donated back to SFJAZZ as a tax-deductible contribution. Tickets donated by generous SFJAZZ patrons enable awaiting jazz fans to experience some incredible musical moments. And proceeds from tickets purchased or donated help provide funding for SFJAZZ concert programming and community-based jazz education. Donations are accepted in advance by phone/fax/in person no later than 24 hours prior to show time and in person at the concert venue box office up until scheduled show time. Only unused tickets may be submitted for donation. Donation acknowledgement letters from SFJAZZ will be sent out at the end of the concert season.

Tickets for Children

SFJAZZ discourages audience members from bringing infants to concerts so as not to disturb the performers or other patrons (the one exception applies to family matinee concerts, where children of all ages are welcome). Non-infant children under two years of age do not need tickets to regular concerts and may sit on parents’ laps. Children over two years are required to have a ticket for entry.

For any ticket related inquiries, please contact the SFJAZZ Box Office.