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Audience Services Director

Job Description

SUMMARY
SFJAZZ is seeking an experienced full-time Audience Service Director. This position manages customer relationships, ensuring customer satisfaction, quick and personalized service while maximizing ticket sales and donated income.   The successful candidate will be responsible for the coordination of personnel, equipment, and contracted services in the front of house throughout the event lifecycle for SFJAZZ activities.  As a key member of the SFJAZZ team the Audience Services Director will maintain a premiere level of customer service throughout multiple service channels. 

ABOUT SFJAZZ
SFJAZZ is one of the world’s most popular and important presenters of jazz. The SFJAZZ Center is a beautiful and perfect stage for jazz artists and the community to celebrate the living American art form of jazz. The $64 million dollar Center launched in 2013 and the 33-year-old non-profit organization now crafts distinguished programming and education services from the heart of the San Francisco arts district. The budget for the 2015-16 Season is more than $14 million with about half coming from ticket revenues. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:


 
Requirements

WORKING CONDITIONS
We offer a competitive salary based on qualifications, excellent benefits, and a dynamic, casual San Francisco office. Evening work is often required. The ability to speak business-level English and a California driver’s license are also required.

SAN FRANCISCO JAZZ ORGANIZATION (SFJAZZ) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY OF STAFF

To be considered for this position, submit resume and cover letter to the email address jobs@sfjazz.org. Applications submitted through other channels may not be considered. Please no phone calls.