SFJAZZ.org | Audience Services Manager

Audience Services Manager

SFJAZZ is seeking an experienced full-time Audience Service Manager. This position is responsible for providing supervision of performances and special events in support of all SFJAZZ departments. The successful candidate will oversee the coordination of personnel, equipment, and contracted services related to Front of House throughout the event lifecycle of SFJAZZ activities, to include live performances, events, and offsite activities. As a key member of the SFJAZZ team, the Audience Services Manager will provide a critical operational interface with other departments and will focus on fostering a supportive and optimized work environment for all departments.

SFJAZZ is one of the world’s most popular and important presenters of jazz, presenting over 450 concerts per year to more than 250,000 music fans. The SFJAZZ Center is a beautiful and perfect stage for jazz artists and the community to celebrate the living American art form of jazz. The $64 million Center launched in 2013 and the 38-year-old non-profit organization now crafts distinguished programming and education services from the heart of the San Francisco arts district. In March of 2020, SFJAZZ launched its digital expansion featuring weekly archival Fridays at Five broadcasts, select monthly on demand full concerts, and live stream performances from the SFJAZZ Center. This expansion will continue even with the return of live performances.




The work schedule requires regular availability on evenings, weekends, and holidays, with varied needs for daytime availability to support other organizational events.  The SFJAZZ season generally operates on a performance schedule of Thursday-Sunday,  in addition to rentals which are typically held Monday-Thursday, generally late September through early August. Physical requirements include ability to safely navigate stairs, extended periods of time standing, working in dark environments and lifting up to 35 pounds.

SFJAZZ IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY OF STAFF.  We particularly welcome those who bring the gifts of diversity to our organization. People of color, people who identify as LGBTQIA, and persons with disabilities are encouraged to apply.

Please send your resume, cover letter, and salary requirements to the email address: jobs [at] sfjazz [dot] org. Mention “Audience Services Manager” in the subject line. Resumes will be accepted until the position is filled. No phone calls, please.

Job TitleAudience Services Manager 
Department: Operations
Reports to: Director of Operations
FLSA: Exempt
Prepared: August 2021

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