Donor Services Assistant - Gift Entry

Donor Services Assistant - Gift Entry

Job Description

SUMMARY:
The Donor Services Assistant – Gift Entry reports to the Senior Manger, Membership, and provides assistance to the full Development Department in making sure the Donor Services operation runs smoothly and meets growth goals outlines in organizational planning. While based in the SFJAZZ fundraising department, this position is also an excellent introduction to nonprofit finance and customer service principles.

ABOUT SFJAZZ:
SFJAZZ is one of the world’s most popular and important presenters of jazz. The SFJAZZ Center is a beautiful and perfect stage for jazz artists and the community to celebrate the living American art form of jazz. The $64 million dollar Center launched in 2013 and the 34-year-old non-profit organization now crafts distinguished programming and education services from the heart of the San Francisco arts district.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Enter data for all individual and institutional donations and other transition-related correspondence.
  • Prepare acknowledgement letters for all donations, pledges, LOIs on a regulation basis as determined by the gift officers. Provide supporting information to senior management for personalized acknowledgement and donation-related correspondence.
  • Route all gifts and pledge received to department staff for proper coding, providing additional gift transmittal documents and background information if necessary.
  • Serve as daily liaison to Finance Department to ensure proper coding, prompt entry and reconciliation of gifts. Work with Donor Services Coordinator on monthly reconciliation.
  • Track and follow-up on all employer matching gift requests.
  • Research new donation channels or tools to expand SFJAZZ’s giving opportunities, including online giving. Work with the Development team to properly implement new campaigns, appeals and opportunities.
  • Proactively update constituent/donor information to match SFJAZZ business conventions.
  • Provide front-line customer service, including intake of donor inquiries, processing customer service issues generated via web or store, and direct follow-up with donors.
  • Create and maintain confidential donor prospect records in hard copy and electronic formats.
  • Identify and/or coordinate resources (volunteers, inventory, etc.) for execution for department administrative projects.
  • Perform other duties as assigned.

 

MINIMUM QUALIFICATIONS:

 

  • Superior organizational and interpersonal skills; attention to detail and ability to work on a variety of projects simultaneously.
  • Ability to prioritize varied and time-sensitive projects; ability to work both independently and in a team environment.
  • Knowledge of MS Office; strong Word and Excel skills required.
  • Hands-on experience with a database; Tessitura knowledge a plus.
  • Excellent verbal and written communication skills.
  • Strong customer service skills with the ability to communicate effectively with diverse array of constituents.
  • Ability to appropriately handle confidential and sensitive documents.
  • Professional demeanor; tact and diplomacy are imperative.
  • Position requires very occasional evening hours.

Salary:
The salary will be based upon professional and academic experience.

Please send your resume, cover letter and salary requirements to the email address: jobs [at] sfjazz [dot] org. Mention “Donor Services Assistant” in the subject line. Resumes without salary requirements will not be considered. Resumes will be accepted until the position filled.