CartDigital FAQ
THE SFJAZZ APP
How do I log into the iOS app?
How do I log into the iOS app?
Make sure you are running iOS 12 or higher.
1. Download the SFJAZZ iOS app on your iPhone or iPad.
2. Open the app and tap Log In.
3. Enter your same SFJAZZ Membership email address that you use to log into SFJAZZ.org, and tap Next.
4. Scroll down, and click the “Email me a log in link” button. NOTE: If you prefer, you can alternatively reset your password by clicking “Forgot password?” However, we recommend the “Email me a log in link” method.
5. You will receive a sign-in email from “SFJAZZ Digital.” You can open this email on your iOS device, or on a separate device.
6. Click the “Sign in now” button within that email, and the iOS app will refresh and log you in to watch! NOTE: If you have trouble with the button on the same device, try clicking the button within the email on a separate device to sign in.
If you need any help setting up the app, please email us at digitalsupport@sfjazz.org.
How do I log into the Android app?
How do I log into the Android app?
Make sure your device is running Android 5.0 or higher.
1. Download the SFJAZZ Android app on your tablet or phone.
2. Open the app and tap "Log On".
3. Enter your same SFJAZZ Membership email address that you use to log into SFJAZZ.org, and tap Continue.
4. Scroll down and click the "Send me a login email" at the bottom of the screen. NOTE: If you prefer, you can alternatively reset your password by clicking “Forgot password?” However, we recommend the “Email me a log in link” method.
5. You will receive a sign-in email from “SFJAZZ Digital.” You can open this email on your Android device, or on a separate device.
6. Click the “Sign in now” link within that email, and the Android app will refresh and log you in to watch! NOTE: If you have trouble with the link on the same device, try clicking the link in your email on a separate device to log in.
If you need any help setting up the app, please email us at digitalsupport@sfjazz.org.
How do I log in & watch with the Apple TV app?
How do I log in & watch with the Apple TV app?
Make sure you have a 4th Generation Apple TV or higher, and are running tvOS 11 or higher.
1. Turn on your Apple TV (4th Generation) and open the App Store. Also, be sure that you are running tvOS11 or higher.
2. Search for the "SFJAZZ" app, and Install it on your Apple TV.
3. Once installed, open the app and click the "Log In" button.
4. On the next page, you’ll see an activation code. Click “Activate Now.”
5. On a different device (computer or phone), visit the SFJAZZ Digital activate page and sign in using the same SFJAZZ Membership email address that you use to log into SFJAZZ.org, and click “Next”.
6. Click the “Email me a sign in link” button. NOTE: If you prefer, you can alternatively reset your password by clicking “Forgot password?” However, we recommend the “Email me a sign in link” method.
7. You will receive a sign-in email from “SFJAZZ Digital.” Open it, and click “Sign In Now.”
8. You’ll be directed to a page that will prompt you to enter the activation code. Enter the code currently displaying on your TV, then click “Connect Device.”
9. The Apple TV app will refresh, and you are all set to watch.
If you need any help setting up the app, please email us at digitalsupport@sfjazz.org.
How do I log into the Android TV app?
How do I log into the Android TV app?
Make sure you have an Android TV 1st Generation device or higher.
1. Add the SFJAZZ Android app to your Android TV (you may need to search "SFJAZZ").
2. Open the SFJAZZ Android channel on your Android TV, and click “Log In.” On the next page, you’ll see an activation code. Click “Activate Now.”
3. On a different device (computer or phone), visit the SFJAZZ Digital activate page and sign in using the same SFJAZZ Membership email address that you use to log into SFJAZZ.org, and click “Next.”
4. Click the “Email me a sign in link” button. NOTE: If you prefer, you can alternatively reset your password by clicking “Forgot password?” However, we recommend the “Email me a sign in link” method.
5. You will receive a sign-in email from “SFJAZZ Digital.” Open it, and click “Sign In Now.”
6. You’ll be directed to a page that will prompt you to enter the activation code displayed on your TV. Enter that code, then click “Activate.”
7. The Android app should automatically reload, and you are all set to watch.
If you need any help setting up the app, please email us at digitalsupport@sfjazz.org.
How do I log in on the Roku channel?
How do I log in on the Roku channel?
Make sure you have a 3rd generation Roku device or higher. Please note: On-Demand and Pay-Per-View concerts are currently not available on Roku.
1. Add the SFJAZZ Roku channel to your Roku (you may need to search "SFJAZZ").
2. Open the SFJAZZ Roku channel on your Roku, scroll down and click “Log In.” On the next page, you’ll see an activation code. Click “Activate Now.”
3. On a different device (computer or phone), visit the SFJAZZ Digital activate page and enter your same SFJAZZ Membership email address that you use to log into SFJAZZ.org, then click "Next".
4. Click the “Email me a sign in link” button. NOTE: If you prefer, you can alternatively reset your password by clicking “Forgot password?” However, we recommend the “Email me a sign in link” method.
5. You will receive a sign-in email from “SFJAZZ Digital.” Open it, and click “Sign In Now.”
6. You’ll be directed to a page that will prompt you to enter the activation code displayed on your TV. Enter the code, then click “Activate.”
7. The Roku channel should automatically reload, and you are all set to watch.
If you need any help setting up the app, please email us at digitalsupport@sfjazz.org.
Membership/Login
How do I login?
You can log in to your SFJAZZ account here. Your Username is the email address on file for your account. If you are having issues logging into your account, please use the "Forgot Password" option, contact the SFJAZZ Box Office at (415) 788-7353, or email boxoffice@sfjazz.org. For more detailed information on how to log in, please view our login instructions.
Once logged in, you'll be redirected to the "Membership Portal" page. The right-hand column of this page links to SFJAZZ Digital content including Fridays at Five.
You can also log in from any of the SFJAZZ Digital concert detail or watch pages. You will be returned to the same page upon login.
If you do not have a login, click here to register as a new customer. Then, sign up for a Membership to access Digital content. Digital Memberships are $5 for one month or $50 annually.
How do I know if my membership is active?
How do I know if my membership is active?
You can confirm your membership details by logging in and visiting the My Membership page.
If you do not have a membership listed, you can purchase one here.
If you believe you already purchased a membership for your account but it's not listed, it may have expired or there may be a duplicate account. Please contact the SFJAZZ Box Office at 415-788-7353 or email boxoffice@sfjazz.org.
Accessing SFJAZZ Digital
How do I purchase and access SFJAZZ Digital content?
How do I purchase and access SFJAZZ Digital content?
1. In order to access digital content, you must be logged in with an active SFJAZZ membership. Click here to login. Not sure your membership is active? Click the "My Membership" tab upon login.
Note: access to digital content is included at all SFJAZZ membership levels. Digital memberships start as low as $5 for one month, or $50 for a full year. Please visit our Membership Page to sign up.
2. Now that you're logged in and have confirmed your membership is active, visit the Digital landing page to purchase digital content. To view content you've already purchased, visit My Concerts. See "How to Access Digital Content" for more detailed instructions.
On Demand concerts are available for unlimited views during the specified access window.
After purchasing Alone Together livestreams, you will receive a link to the livestream watch page. The video player on the watch page will show a countdown to the broadcast. Your Alone Together ticket automatically gives you access to encore and on demand presentations as well. Please note that livestreams may begin muted on your device; click or tap anywhere in the player window to unmute. For more playback instructions and suggestions, see "Best Ways To Watch".
Fridays at Five concerts are free to active SFJAZZ members and can be accessed by visiting the Fridays at Five watch page. Broadcasting every Friday at 5pm PT, with a preshow starting at 4:40pmPT. The Fridays at Five stream should start automatically, but you may have to click/tap the play button in the video player to start the stream.
Backstage video shorts are free to active SFJAZZ members and can be accessed via the Digital landing page.
Please note: you must be logged into your SFJAZZ account to access digital content you've purchased.
How do I know how much time I have left to view my On Demand concert rental?
How do I know how much time I have left to view my On Demand concert rental?
Visit My Concerts when logged in to view already-purchased content. Your rental expiration date will be listed there. All rentals expire at midnight Pacific time on the date listed.
All of the rentals expire on a specific date and time, regardless of when you first start the rental. So, if you rent a concert when it is first offered online, you should have at least four weeks to watch it. If you rent it on the day it is expiring, you'll only have a few hours to watch it. (Note: the expiration date and time takes effect in Pacific time. If you are in a different time zone, the date/time will be different.
Why do members have to pay $5 for on demand and livestream content?
Why do members have to pay $5 for on demand and livestream content?
Your access fee is split 50/50 with the artists, while also helping SFJAZZ cover music licensing fees and supporting SFJAZZ's artistic & education programs, so we can bring you more concerts like these in the future!
Can I give a digital concert as a gift?
Can I give a digital concert as a gift?
We recommend purchasing a Gift Membership. All levels of membership receive digital access, including our Fridays at Five series of concerts, and access to rent On Demand concerts. For more information, click here.
If your recipient already has a membership, you can purchase an SFJAZZ Gift Certificate online and send it to the recipient. They can then use it towards Livestream, On Demand, Fridays at Five, Digi Lab classes, and other SFJAZZ events and merchandise.
I did not receive an email confirmation. How do I know if my On Demand purchase went through?
I did not receive an email confirmation. How do I know if my On Demand purchase went through?
If you have not received an e-receipt, please check the spam or junk mail folder in your email account. The link to your Digital content is located near the top of the e-receipt. You can also access your purchased digital content anytime by visiting My Concerts. (Note: you must be logged into your SFJAZZ account to view purchased content.
Can I download the On Demand concerts to watch offline?
Can I download the On Demand concerts to watch offline?
Due to copyright restrictions, it is not possible to download the On Demand concerts at this time. However, you may watch the concert as many times as you like during the rental period. Your rental expiration date is noted on the concert watch page, as well as in your order confirmation and e-receipt, and on the My Concerts page.
Optimizing SFJAZZ Digital
For tips on how to optimize your experience of SFJAZZ Digital, please refer to our "Best Ways To Watch" guide.
FRIDAYS AT FIVE
How do I watch Fridays at Five?
How do I watch Fridays at Five?
1. In order to access SFJAZZ Digital content, you must be logged in to an active SFJAZZ membership. To log in to your SFJAZZ account, please click here.
2. Once you are logged in, visit My Membership to confirm that you have an active membership. Note: access to digital programming is included at all SFJAZZ membership levels. Digital memberships start as low as $5 for one month, or $50 for a full year. Please visit our Membership Page to sign up.
3. Now that you are logged in and you have confirmed your membership is active, visit the Fridays at Five Watch page.
If you see the words "This event is scheduled for Today at 5:00 PM" or "LIVE" on the video player, then the stream has loaded successfully!
The stream should start automatically around 4:40 PM PT, but you may have to click the play button in the center of the video player to start the stream. If the stream starts with the volume muted, click or tap anywhere in the video player to unmute.
While the stream is playing, you have the ability to rewind for the duration of the concert. Please note that the stream will be gone at 6:30 PM PT. If you do join late, we recommend tuning in no later than 5:30 PM PT to view the entire broadcast.
How do I cast Fridays at Five to my TV?
How do I cast Fridays at Five to my TV?
You can watch Fridays at Five on your Smart TV by casting via your TV’s streaming extension (i.e. Chromecast, Airplay, Roku, Vizio SmartCast, Amazon Fire TV, etc). Click on the links mentioned to access full how-to guides for each streaming extension. For more information on casting from YouTube, click here.
How to cast from phone to TV
From iPhone | From Android (requires Chromecast accessory)
How to cast from tablet to TV
From Apple tablets | From Android tablets
How to cast from laptop to TV
Windows (must have version 10 installed) | Mac
How do I participate in the Fridays at Five chat?
How do I participate in the Fridays at Five chat?
Please note: the Fridays at Five chat is best experienced from desktop or laptop and may not be compatible with all mobile browsers.
Once you’ve logged in to sfjazz.org, go to the Fridays at Five Watch page. To the right of the video player, you’ll see the live chat window. Simply enter your name, accept Vimeo's Terms of Service and privacy policy, and click 'Join'. You’re all set! Have fun chatting with your favorite artists and other fans, and enjoy the show!
Having audio/video sync issues? No video in your video player?
Having audio/video sync issues? No video in your video player?
We recommend using Chrome or Firefox browsers to watch Fridays at Five.
Make sure your internet connection is stable. If your internet connection is not stable, and you happen to have an ethernet cable - connect your laptop directly to ethernet.
Refresh your browser and close other tabs.
If none of these options work, try lowering the resolution on the video player. This can be done during the stream by clicking the Settings “wheel” icon toward the lower right of your video player and lowering your resolution to one of the available settings. Note: this will refresh your concert feed.
No video in your video player? Try opening an "incognito" (Chrome) or private (Firefox, Safari) browsing window to access Fridays at Five.
Can I watch Fridays at Five on demand?
Can I watch Fridays at Five on demand?
Right now, Fridays at Five broadcasts take place between 5 and 6 PM PT (8 and 9 PM ET) on Fridays, with an encore rebroadcast on Saturdays from 10 to 11am PT (1 and 2pm ET).
Where can I find help documents for digital patrons?
Where can I find help documents for digital patrons?
Right here!
Fridays at Five - Best Ways To Watch (YouTube-specific)
SFJAZZ Digital - Best Ways To Watch (Vimeo-specific)
SFJAZZ Digital - How To Access