SFJAZZ.org | Membership FAQ
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Membership FAQ

Why should I become a Member?

What are the terms of membership?

When will my membership benefits go into effect?

Is membership tax-deductible? 

How can I use my membership benefits?

I am having trouble using my benefits online. What should I do?

Who is able to use my membership benefits?

Do you offer discounted memberships? 

Does SFJAZZ accept matching gifts?

Will I receive a member card?


GIFT MEMBERSHIPS

Can I give a membership as a gift?

What’s in a gift membership package?


BENEFITS

As a Member, I’ve purchased 10 or more tickets. Do I qualify for the 10% discount?

How do I purchase pre-paid parking at the Performing Arts Garage?

How do I get free ticket exchanges (Contributor level and above)?

How do I get my 50% off same-day tickets (Contributor level and above)?

How do I upgrade my membership?

 

 

Why should I become a Member?

SFJAZZ Members are a group of dynamic and enthusiastic music fans who are passionate about supporting the art form of jazz. At any level of membership, you’ll receive generous benefits that are designed to save you money and bring you closer to the music, like access to tickets before the public, discounts on concerts throughout the year, invitations to special Members-Only events and Listening Parties, and no ticket service fees (Members rate this the most valuable benefit!).

In addition, membership funds provide crucial support to all of SFJAZZ’s artistic and education programs, making it possible for students of all ages to experience jazz music. 

To join or renew, please click here.

 

What are the terms of membership?

All memberships are active for one year from the date of processing through the end of the expiration month. They are non-transferable and nonrefundable. Benefits are subject to change.

 

When will my membership benefits go into effect?

When you purchase a membership over the phone, onsite at SFJAZZ, or online, the membership will be active immediately. If you are having trouble online, try logging out and back in to SFJAZZ.org. 

 

Is membership tax-deductible?

Yes! All membership gifts are tax-deductible donations to SFJAZZ. All membership gifts under $1,500 are 100% tax-deductible. 

 

How can I use my membership benefits?

Your membership benefits can be used online at SFJAZZ.org, or by contacting the SFJAZZ Box Office in person at the SFJAZZ Center or by calling 415.788.7353 (the Box Office is available Tues-Sat 11am-5:30pm, and at shows).

 

I am having trouble using my benefits online. What should I do?

First, check to make sure you can log in to your membership account. If you don’t know your password, please use the “Forgot Password” link at the login page. You may also need to log out, close your browser, and try again.

Secondly, check under “My Account” to make sure your membership is active, manage your account details, and view your ticket history. The “My Benefits” tab provides information about your membership level, benefits, and expiration date. 

We are gladly available to help you with your membership account. Please reach out to our membership department at members@sfjazz.org or 415.788.0337 for any inquiries about your membership account.

 

Who is able to use my membership benefits?

Memberships are non-transferable; benefits may be redeemed by up to two members in your household (sharing the same postal address and login). There is no limit on the number of tickets one may purchase as a Member, and those tickets may be enjoyed by non-Members. Members are also welcome to bring non-Member guests to Members-Only concerts and events.

 

Do you offer discounted memberships?

Yes! SFJAZZ proudly offers discounted membership levels for students with a valid student ID, and seniors ages 65 and over. Please click here to join and learn more.

 

Does SFJAZZ accept matching gifts?

Yes! You can double your donation and upgrade your membership level through your employer’s matching gift program. Please follow the instructions from your employer. The tax ID for SFJAZZ (San Francisco Jazz Organization) is 94-2990335.

 

Will I receive a member card?

SFJAZZ does not produce member cards, as your membership benefits can be easily redeemed online or by contacting the Box Office. After making a membership gift, you’ll receive a welcome email within 24 hours, and a physical letter for your tax purposes within 4 weeks. If you are part of the Giant Steps program, you will receive a giving summary letter totaling your installment payments for the year in late February.



GIFT MEMBERSHIPS

Can I give a membership as a gift?

Yes! To give a membership to someone else, please select your membership level, then click the checkbox “This is a gift membership” and fill out your recipient’s information. Gift memberships are processed manually by our team, and may take up to 5 business days for processing, depending on the volume.

Please note: an email or postal address of the recipient is required to set up a gift membership.

 

What’s in a gift membership package?

The gift membership materials will be emailed either to you or directly to the recipient (whichever you’ve specified) within 5 business days of purchasing. The package will be a pdf document that can be easily printed or forwarded along to your recipient. You also have the option to include a special note to the gift recipient along with the membership materials. 

We recommend also including a gift certificate with your gift membership! Click here for more information.



BENEFITS

As a Member, I’ve purchased 10 or more tickets. Do I qualify for the 10% discount? 

Members who purchase 10 or more tickets in a single transaction qualify for a 10% discount on their order. 

 

How do I purchase pre-paid parking at the Performing Arts Garage?

Pre-paid parking can be purchased through the Box Office in person or by calling 415.788.7353. Parking must be reserved two weeks in advance and is only available for shows in Miner Auditorium.

 

How do I get free ticket exchanges (Contributor level and above)?

All tickets, no matter your membership level, can be exchanged up to 48 hours before a show. Ticket exchanges are $10 for Senior, Student, Supporter level Members, and non-Members. For Members at the Contributor level and above, the $10 exchange fee is waived.

Tickets that are returned within 48 hours of a show cannot be exchanged and can instead be donated (you will receive a letter for tax purposes in mid-February for your donation).

Please take a moment to view all SFJAZZ ticket policies.

 

How do I get my 50% off same-day tickets (Contributor level and above)?

Starting at 11AM the day of an event, Members at the Contributor level and above can purchase up to two tickets for half the price – one for themselves and one for a guest. 50% off same-day tickets are only available by calling the SFJAZZ Box Office (415.788.7353) or in person at the SFJAZZ Center. This benefit is not currently available for redemption online.

Same-day discounts are subject to availability and cannot be combined with other discounts (25% off concerts, promotional codes, etc.), or retroactively applied to exchanges or previously purchased tickets.

This benefit is not applicable to visiting presenters or SFJAZZ educational events.

 

How do I upgrade my membership?

We’d be happy to help you to upgrade. Please contact us at members@sfjazz.org or 415.283.0337.

 

To learn more about membership options and benefits, visit SFJAZZ.org/membership.

Do you have a question that doesn't appear here? Contact us at members@sfjazz.org or 415.283.0337.

Benefits are subject to change.