Leaders Circle Manager

Job Description

SUMMARY
As a member of SFJAZZ's Development staff, the Leaders Circle Manager plays a critical role in increasing individual donor support. He/she is responsible for overseeing the solicitation of annual Leaders Circle gifts between $1,200 and $2,500, annual gifts earmarked to SFJAZZ Education, and gala packages. The Leaders Circle Manager reports to the Major Gifts Officer and provides direct support for all individual giving initiatives.

ABOUT SFJAZZ
SFJAZZ is one of the world’s most popular and important presenters of jazz. The SFJAZZ Center is a beautiful and perfect stage for jazz artists and the community to celebrate the living American art form of jazz. The $64 millio n Center launched in 2013 and the 34-year-old non-profit organization now crafts distinguished programming and education services from the heart of the San Francisco arts district. The budget for the 2016-17 Season is more than $16 million with more than half coming from ticket revenues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Manage a mid-level annual fund donor program of up to 500 Leaders Circle Members under the direction of the Major Gifts Officer, including executing an annual communications calendar, direct marketing appeals, special event production, database management, and face-to-face engagement while overseeing gift administration. 
  • Collaborate with Leaders Circle Ticket Concierge to ensure premium level customer service for all Leaders Circle Members in regards to ticket purchases, returns, and show experience. 
  • Develop individual moves management plans for a select portfolio of approximately 50 high capacity Leaders Circle Members with an emphasis on securing increased gifts. 
  • Develop a portfolio of prospects with an emphasis on securing a significant number of new gifts through a combination of direct marketing and personal cultivation.  
  • Set, manage, and meet aggressive targets for annual gifts including annual gift upgrades, and developing the program as an effective pipeline to the major and planned gifts program. 
  • Develop cultivation strategies for general Members and ticket buyers with the capacity to make Leaders Circle gifts, in collaboration with the Major Gifts Officer and other team members. 
  • Conduct initial research of new Leaders Circle Members to assess giving capacity, affinity, and connections to the organization. Track and document all Leaders Circle cultivation and stewardship activities in the SFJAZZ Tessitura database and other tools. 
  • Produce receptions at concerts, meet and greets with artists, and other donor cultivation and stewardship opportunities, in collaboration with events staff. 
  • Assist SFJAZZ Trustees and other volunteers in the cultivation and stewardship of their prospect lists and other fundraising activities as assigned. 
  • Work with House Manager and Box Office Manager on-duty to guarantee the best Front of House experience for all Leaders Circle Members at SFJAZZ productions.  
  • Provide regular on-site support at concerts for Leaders Circle, major donor, campaign, and planned giving stewardship activities; strategically leverage concert attendance as a way to cultivate and steward donors and prospects. 
  • Represent SFJAZZ in the concert halls and in the community, and at donor events. This list of duties and responsibilities is not to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

MINIMUM QUALIFICATIONS

  • Prior fundraising experience with a focus on individual donors. 
  • Extensive donor database experience, knowledge of Tessitura highly desired;  
  • High level of proficiency with Microsoft Office, including Word and Excel, and a working knowledge of search functions for donor research purposes; 
  • Ability to execute annual giving campaigns, special events, and direct and personal solicitation; Excellent written and oral communication skills; 
  • Superior interpersonal skills, engaging professionally with volunteers, colleagues, and donors. Available to work weeknights and weekends. 
  • Excellent organizational skills and ability to prioritize workload in a timely manner; 
  • Respect for confidentiality of donor information and a strong sense for donor ethics; 
  • Strong work ethic, professional manner, and appearance in representing SFJAZZ;

WORKING CONDITIONS
We offer a competitive salary based on qualifications, excellent benefits, and a dynamic, casual San Francisco office. Evening work is often required. The ability to speak business-level English and a California driver’s license are also required.

SAN FRANCISCO JAZZ ORGANIZATION (SFJAZZ) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY OF STAFF

SFJAZZ GALA 2017 Honoring Zakir Hussain

Wednesday, January 18, 2017 | SFJAZZ Center

The pre-eminent classical tabla virtuoso of our time, Zakir Hussain is an international phenomenon in the field of percussion and in the music world at large. He is one of the world’s most esteemed and influential musicians and widely considered a chief architect of the contemporary world music movement.

Zakir has made many historic and groundbreaking contributions in music, including collaborations such as Shakti and Remember Shakti with John McLaughlin, Diga Rhythm Band and Planet Drum with Mickey Hart, in trio with Béla Fleck and Edgar Meyer and, most recently with Herbie Hancock. In 2016, Zakir was invited to perform in the 5th Anniversary International Jazz Day All-Star Global Concert at the White House.

Zakir has scored music for numerous feature films, including Ismail Merchant and James Ivory’s Heat and Dust. He composed the first-ever concerto for tabla and orchestra, which the National Symphony Orchestra will perform at the Kennedy Center in Washington, D.C. in April, 2017. He is the recipient of countless honors, including multiple GRAMMY awards, the Padma Bhushan, National Heritage Fellowship and Officier in France’s Order of Arts and Letters. Read the full bio here.

On January 18, the SFJAZZ Center will fill with cultural and political leaders, celebrities, artists, and music enthusiasts to present Zakir Hussain with the SFJAZZ Lifetime Achievement Award and celebrate our 5th Anniversary Season in the SFJAZZ Center. VIP supporters will enjoy an elegant cocktail hour and seated dinner with our featured artists, followed by lavish seating for the once-in-a-lifetime Gala concert featuring some of the biggest names in jazz—all erupting into the AfterJam Party featuring Sharon Jones and the Dap-Kings. Gala-goers and after-partiers will be spoiled with an array of cuisine and drinks throughout the evening, with late night fare from our favorite neighborhood spots.

Featuring Performances By

Joe Lovano   •   Bill Frisell   •   Terence Blanchard   •   Joshua Redman
Stefon Harris   •   Cindy Blackman   •   Mary Stallings
Kronos Quartet   •   John Santos   •   Eric Harland + more

SFJAZZ COLLECTIVE
Miguel Zenón       David Sánchez       Sean Jones       Robin Eubanks
Edward Simon       Warren Wolf       Matt Penman       Obed Calvaire

AFTERJAM WITH

Sharon Jones and the Dap-Kings

VIP PACKAGES + INDIVIDUAL TICKETS

LEGEND | Party of 8 | $100,000

  • Invitation for 8 to Private Kickoff Event with Zakir Hussain
  • VIP Cocktail Hour and Seated Dinner with featured artists
  • VIP Luxury Salon Seating at the Gala Concert with personalized bottle service
  • AfterJam featuring Sharon Jones and the Dap-Kings, PLUS 8 additional tickets for friends + colleagues 
  • Craft cocktails and cuisine throughout the evening
  • Complimentary valet parking 
  • Recognition in SFJAZZ Gala printed materials 
  • Commemorative gifts for you and your guests

HERO | Party of 6 | $50,000

  • Invitation for two to a Private Kickoff Event with Zakir Hussain
  • VIP Cocktail Hour and Seated Dinner with featured artists 
  • VIP Premiere Seating at the Gala Concert 
  • AfterJam featuring Sharon Jones and the Dap-Kings, PLUS 6 additional tickets for friends + colleagues 
  • Craft cocktails and cuisine throughout the evening 
  • Complimentary valet parking  
  • Recognition in SFJAZZ Gala printed materials 
  • Commemorative gifts for you and your guests.

GIANT | Party of 6 | $20,000 

  • VIP Cocktail Hour and Seated Dinner with featured artists 
  • VIP Preferred Seating for your party at the Gala Concert
  • AfterJam featuring Sharon Jones and the Dap-Kings 
  • Craft cocktails and cuisine throughout the evening
  • Complimentary valet parking  
  • Recognition in SFJAZZ Gala printed materials 
  • Commemorative gift for you and your guests.

LUMINARY TICKET | $1,000

  • Luminary Cocktail Hour in the Joe Henderson Lab  featuring the High School All-Stars playing alongside featured artists 
  • One Preferred seat at the Gala Concert 
  • AfterJam featuring Sharon Jones and the Dap-Kings 
  • Craft cocktails and cuisine throughout the evening 
  • Complimentary valet parking 
  • Recognition in SFJAZZ Gala printed materials 
  • A commemorative gift

SFJAZZ GALA CONCERT TICKET | $500

* Price increases to $625 after 10/15

  • One ticket to SFJAZZ Gala Concert 
  • Pre-concert Gala Cocktail Hour
  • AfterJam featuring Sharon Jones and the Dap-Kings
  • Craft cocktails and cuisine throughout the evening 
  • Complimentary valet parking

AFTERJAM TICKET

$145 Members | $170 Public

  • AfterJam featuring Sharon Jones and the Dap-Kings 
  • Craft cocktails and cuisine throughout the evening 
  • Complimentary valet parking

All proceeds from SFJAZZ Gala 2017 support our artistic and education programs. Each package and ticket is generously tax deductible, information about tax deductibility will be updated shortly. For more information please contact SFJAZZ Gala at 415-283-0342 or gala@sfjazz.org.

The SFJAZZ Center is the first free-standing venue specifically designed for jazz presentation and education in the United States. Founded in 1983, our nonprofit organization presents over 350 shows and offer nearly 12,000 hours of free music instruction in classrooms and communities every year. The mission of SFJAZZ is to celebrate jazz as a living art form, built on a constantly evolving tradition. All proceeds from SFJAZZ Gala 2017 support our artistic and education programs.

For more information or to learn about special corporate packages and in-kind donations, please contact us.

SFJAZZ GALA 2017
415-283-0342
gala@sfjazz.org

What are the rules of conduct?

The rules of conduct can be viewed here.

School Day Concerts

Launched in spring of 2016, this program aims to further enhance our relationships with our partner schools, and continue our work in developing and nurturing the future jazz audience.

During these concerts students and teachers:

  • Experience and participate in call and response, improvisation, and the blues in Miner Auditorium, a venue especially built for jazz
  • Explore how the African Diaspora shaped our musical landscape
  • Learn how jazz is alive, relevant, and continuing to grow today!

Season 5 School Day Concerts (2016-17)

Rebeca Mauleón & Friends
Born in the Bay: The Roots of Latin Rock
Thursday October 27, 2016
10-11AM

Rebecca Mauleón

In this exciting assembly especially designed for middle school students, pianist, bandleader, and SFJAZZ Director of Education Rebeca Mauleón is joined by some of the Bay Area’s top musicians in presenting a mini-history of our shared Latino musical heritage, tracing the foundations of the music from its African roots through present-day sounds. SFJAZZ Education is proud to honor Latino Heritage Month with this exciting and interactive program that introduces middle school students to the rich musical traditions of the Bay Area.

Marcus Shelby Orchestra
Sounds of Freedom
Wednesday February 8, 2017
10-11AM & 1:30-2:30PM

Marcus Shelby

In honor of Black History Month, SFJAZZ presents a thrilling look at the rich tapestry of songs from the Underground Railroad, presented by award winning bassist and bandleader Marcus Shelby. Many spirituals, as well as other forms of music during the era leading up to Emancipation, contained secret codes that helped enslaved African Americans seek their freedom. Activist and freedom fighter Harriet Tubman not only carved her place in American history, she and others used music as a strong vehicle of communication, and it is these songs that we celebrate for this special interactive program.

Listen to the School Day Concert Playlist

Contact Information

Vanessa Varela
Community Outreach Coordinator
vvarela@sfjazz.org

Download the 2016-17 SFJAZZ Education Brochure Donate to the SFJAZZ Ticket Outreach Fund Support SFJAZZ Music Education Programs

Jim Marshall Installation

Photography installation from legendary photographer and longtime San Francisco resident Jim Marshall in the windows
of the vacant San Francisco Unified School District building across the street from the SFJAZZ Center on Franklin Street at Fell Street.

Roll over the artist images below to see who is who, or scroll down to view the key.

Read the press release

Top Row

  • Dizzy Gillespie
  • Gerry Mulligan
  • Mary Lou Williams
  • Dave Brubeck
  • Miles Davis
  • Sonny Rollins
  • John Coltrane
  • Horace Silver

Middle Row

  • Charles Lloyd
  • Teddy Edwards
  • Count Basie
  • Joe Henderson
  • Elvin Jones
  • Vi Redd
  • Mary Stallings
  • Jackie McLean

Bottom Row

  • Anita O'Day
  • Duke Ellington
  • Thelonious Monk
  • Charles Mingus
  • Nina Simone
  • Bill Evans
  • Nancy Wilson
  • Tony Williams
Dizzy Gillespie Horace Silver Charles Lloyd Teddy Edwards Count Basie Joe Henderson Elvin Jones Vi Redd Mary Stallings Jackie McLean Anita O'Day Duke Ellington Thelonious Monk Charles Mingus Nina Simone Bill Evans Nancy Wilson Tony Williams Sonny Rollins John Coltrane Gerry Mulligan Mary Lou Williams Dave Brubeck Miles Davis

ALL MEMBERS GET 30% OFF JAZZ FESTIVAL: JIM MARSHALL

We are very excited to announce this new installation by legendary photographer Jim Marshall in the windows of the SFUSD building across Franklin Street. The installation will be illuminated for all of Opening Weekend and run through May 2017.

Reel Art Press is offering all SFJAZZ Members a 30% discount on the new photography book Jazz Festival: Jim Marshall through September 30.Visit Reel Art Press and enter promo code SFJMJAZZ at checkout.

The discount will also be available for a limited number of copies at SFJAZZ during Opening Weekend, and is valid online only through September 30. Read this article in The Guardian about the release of this exciting collection of images, many never-before-seen.

Box Office Supervisor

Job Description

ABOUT SFJAZZ

SFJAZZ is one of the world’s most popular and important presenters of jazz. The SFJAZZ Center is a beautiful and perfect stage for jazz artists and the community to celebrate the living American art form of jazz. The $64 million dollar Center launched in 2013 and the 30 plus-year-old non-profit organization now crafts distinguished programming and education services from the heart of the San Francisco arts district. The budget for the 2016-17 Season is more than $14 million with about half coming from ticket revenues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Daily Box Office Management

  • Assign daily operational duties to Box Office staff (voicemail, email, merchandise fulfillment, ticket mailing, cleaning, etc.)
  • Monitor Box Office staff customer service and provide support when necessary. When discipline is necessary, inform and consult with the other Box Office managerial staff
  • Create and maintain Box Office staffing schedule
  • Check Box Office daily Tessitura batches and submit to Finance 

Show Management

  • Print and organize will call, guest, and artist lists
  • Liaise with Front of House and Production to take care of house needs before and during show 
  • Manage Box Office staff customer service and assist them in solving issues night of show 
  • Ensure that Box Office materials, equipment, merchandise, and cash banks are put away and locked at the end show shifts 
  • Handle any escalated customer complaints 

Ticket Donations

  • Track incoming donation requests
  • Process and distribute donations in a timely fashion
  • Process voucher redemptions and track both redeemed and expired vouchers
  • Meet with Box Office Manager to determine what shows are available for ticket donation 

Ticket Outreach

  • Manage and maintain the Ticket Outreach program, in collaboration with the Development Department
    Other Duties
  • Work with other Box Office managerial staff to address other issues as they arise
  • Occasional projects as determined by Box Office Manager 

MINIMUM QUALIFICATIONS

Bachelor’s Degree with 4 years of direct experience with Box Office and supervision.

Working Conditions:

The work schedule includes pre-show and show hours as well as potential for overtime hours during critical periods such as Festival weeks and special events. The position requires as-need work during evenings and weekends. Position also requires standing for long periods of time and the ability to lift 50+lbs.

Salary: Hourly, and based upon professional and academic experience up to $23 an hour.

To Apply: To be considered, please send us: your resume, cover letter and salary history to: jobs [at] sfjazz [dot] org.
Resumes will be accepted until the position is filled. No phone calls please.

Senior Manager, Membership

Job Description

SUMMARY
The Senior Manager, Membership is the key staff person managing stewardship of more
than 11,000 donors giving less than $1,200 annually while developing strategies to grow
SFJAZZ membership. The Senior Manager, Membership creates engaging membership
campaigns and provides vision for a Donor Services team of three, including supervising the
Donor Services Manager. Success in this role includes the ability to inspire thoughtful
collaboration with staff in the Development, Marketing, Box Office, Operations, and Artistic
departments and a strong understanding of the motivations of a curious, diverse and deeply
engaged base of music fans.

ABOUT SFJAZZ

SFJAZZ is one of the world’s most popular and important presenters of jazz. The SFJAZZ
Center is a beautiful and perfect stage for jazz artists and the community to celebrate the
living American art form of jazz. The $64 million dollar Center launched in 2013 and the 34-
year-old non-profit organization now crafts distinguished programming and education
services from the heart of the San Francisco arts district. The budget for the 2016-17 Season
is $16 million with about half coming from ticket revenues.

ESSENTIAL DUTIES AND RESPONSIBILITIES to comprise scope of work include: 

  • Develop and implement ambitious annual plans and campaigns for the acquisition
    and retention of Members, as well as long-term strategy that aligns with the
    organization’s vision.
  • Supervise the Donor Services Manager and provide oversight of the Donor Services
    team, ensuring successful execution of all member appeals, renewals, pledge
    reminders, and event invitations via mail, email, and phone.
  • Conceive collateral materials in promotion of the membership program, including
    renewal and acquisition marketing, benefits development and descriptions, and
    customer service communications.
    • Manage the design and production of collateral; facilitate meetings, timelines, and
    communication between Development, Marketing, and vendors in the successful
    execution of appeals and campaigns.
  • Track and report on membership revenue and expenses. Analyze membership trend
    and direct response reports to grow membership and deepen donor engagement.
  • Research, identify, and develop new strategies for increasing giving amongst current
    donors, reinstating lapsed donors, and acquiring new donors, including utilizing the
    organization’s digital initiatives to establish an international membership base.
  • Coordinate fulfillment of benefits and stewardship for Members.
  • Establish and maintain a high level of customer service for all current and
    prospective donors, including handling of sensitive customer service issues and the
    training of staff in customer service policies and techniques.
  • Collaborate with Marketing in creating and maintaining a strong membership
    message across SFJAZZ.org and related sites, as well as social media.
  • Collaborate with Corporate Sponsorship Manager in managing a corporate
    membership and affinity-group outreach program; 
  • Attend cultivation, educational, and artistic events in order to meet Members,
    represent the organization, and remain familiar with the constituent experience.
  • Collaborate with Leaders Circle staff in upgrading Members to Leaders Circle levels.
  • Participate in Board of Trustees Development Committees meetings as needed.
  • Represent SFJAZZ in the concert halls and in the community, and at donor events.

This list of duties and responsibilities is not all-inclusive and may expand to include other
duties or responsibilities that management may deem necessary from time to time.

MINIMUM QUALIFICATIONS

  • Two to three years experience running a successful membership/loyalty program for a
    cultural or entertainment organization, with significant direct marketing campaigns. 
  • Demonstrated familiarity with direct response analysis and A/B testing techniques.
  • Strong attention to detail, the ability to prioritize and organize multiple projects.
  • Ability to work well with diverse personalities across position levels and departments.
  • Extensive experience with customer relationship management databases.
  • Excellent written and verbal communications skills.
  • Ability to take initiative and work well with minimum supervision.
  • Flexibility to work occasional evenings and weekends as needed.
  • Interest in jazz and related music. 

Working Conditions:

The work schedule varies from customary office hours to unpredictable hours, with the
potential for long hours during critical periods and special events. This job occasionally
requires work during evenings and weekends.

Salary:

The salary will be based upon professional and academic experience.

Please send your resume, cover letter and salary requirements to the email address: jobs
[at] sfjazz [dot] org. Writing and other work samples are welcome. Mention “Senior
Manager, Membership” in the subject line. Resumes without salary requirements will not be
considered. Resumes will be accepted until the position filled.

Kamasi Washington

Kamasi Washington

 

Kamasi Washington

Sunday, January 8, 3:00pm · 7:00pm
at SFJAZZ Center, Miner Auditorium

 
The Epic Series: West Coast Get Down  
Kamasi Washington

Kamasi Washington

 

Kamasi Washington

Saturday, January 7, 7:30pm · 10:30pm
at SFJAZZ Center, Miner Auditorium

 
The Epic Series: West Coast Get Down  
Kamasi Washington

Kamasi Washington

 

Kamasi Washington

Friday, January 6, 7:30pm
at SFJAZZ Center, Miner Auditorium

 
The Epic Series: West Coast Get Down