John Santos

John Santos Sextet

 

John Santos Sextet
w/ guests Samora Pinderhughes,
Elena Pinderhughes & more

Saturday, January 28, 7:30pm
at SFJAZZ Center, Miner Auditorium

 
Lavay Smith

Lavay Smith & Her Red Hot Skillet Lickers

 

Lavay Smith
& Her Red Hot Skillet Lickers

Friday, January 27, 7:30pm
at SFJAZZ Center, Miner Auditorium

 
Petra Haden & Jesse Harris

Petra Haden & Jesse Harris

 

Petra Haden & Jesse Harris

Sunday, December 4, 5:30pm · 7:30pm
at SFJAZZ Center, Joe Henderson Lab

 
Haden Sings Harris Series: Sing, Sing, Sing  
Petra Haden & Jesse Harris

Petra Haden & Jesse Harris

 

Petra Haden & Jesse Harris

Saturday, December 3, 7:00pm · 8:30pm
at SFJAZZ Center, Joe Henderson Lab

 
Haden Sings Harris Series: Sing, Sing, Sing  
Camila Meza

Camila Meza

 

Camila Meza

Friday, December 2, 7:00pm · 8:30pm
at SFJAZZ Center, Joe Henderson Lab

 

Veronica Swift

 

Veronica Swift

Thursday, December 1, 7:00pm · 8:30pm
at SFJAZZ Center, Joe Henderson Lab

 
The Next Big Thing Series: Sing, Sing, Sing  

Audience Services Manager

Job Description

SUMMARY

SFJAZZ is seeking an experienced full-time Audience Service Manager. This position is responsible for providing performance and special event supervision in support of all SFJAZZ departments.  The successful candidate will oversee the coordination of personnel, equipment, and contracted services in the front of house throughout the event lifecycle for SFJAZZ activities.  As a key member of the SFJAZZ team the Audience Services Manager will provide critical operational interface to the ongoing focus of creating a supportive and optimized work environment.

 

ABOUT SFJAZZ

SFJAZZ is one of the world’s most popular and important presenters of jazz. The SFJAZZ Center is a beautiful and perfect stage for jazz artists and the community to celebrate the living American art form of jazz. The $64 million dollar Center launched in 2013 and the 33-year-old non-profit organization now crafts distinguished programming and education services from the heart of the San Francisco arts district. The budget for the 2015-16 Season is more than $14 million with about half coming from ticket revenues.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Primary on-site performance/special events manager accountable to provide a safe and conducive environment for the execution of activities at SFJAZZ, to include pre and post-performance/special event management of all SFJAZZ guests
  • Manages, trains, evaluates and schedules the Front of House guest services staff, including House Managers, House Ushers and Volunteer Ushers
  • Manages the artists merchandising program with accountability and accuracy
  • Establishes standards and continuous improvement protocols for audience chamber preparedness and execution
  • Collaborates across SFJAZZ departments and industry partners to ensure appropriate and timely coordination/compliance of matters related to venue life safety and security
  • Manages the fulfillment of the SFJAZZ Volunteer Participation and Recognition Program
  • Supports and implements the workplace policies of the San Francisco Jazz Organization
  • Interacts and performs collaboratively with counterpart Audience Services Manager and remaining members of the SFJAZZ Team  
  • Work collaboratively and professionally within the Development team and within the organization at large.
  • Any other duties as assigned.

 

MINIMUM QUALIFICATIONS

  • Comfortable operating in a fast-paced, creative, entrepreneurial, technology-forward, not-for-profit cultural institution
  • Ability to manage sizable workloads concurrently and prioritize tasks in a fast-paced work environment
  • Outstanding interpersonal skills, including strong English verbal and written communication skills
  • Curiosity and habit of learning and educating others on new and existing guest services practices, venue management procedures and life safety standards.
  • Ability to work as part of a team and collaborate with co-workers, vendors, and others as needed to perform assigned work duties

 

REQUIREMENTS

  • Minimum of five-years public assembly venue management experience, a bachelor’s degree in a related field of study, or an equivalent combination thereof
  • General knowledge of life safety standards
  • Physically able to walk, stand, climb stair, and lift up to 30 pounds
  • Proficiency in the Microsoft and integrated cloud applications environment
  • Industry experience with event and/or venue management software a plus

 

Donor Services Assistant

Job Description

SUMMARY

The Donor Services Assistant - Solicitations reports to the Donor Services Manager, and provides assistance to the full Development Department in making sure the Donor Services operation runs smoothly and meets growth goals outlined in organizational planning. While based in the SFJAZZ fundraising department, this position is also an excellent introduction to direct marketing techniques and principles.

 

ABOUT SFJAZZ

SFJAZZ is one of the world’s most popular and important presenters of jazz. The SFJAZZ Center is a beautiful and perfect stage for jazz artists and the community to celebrate the living American art form of jazz. The $64 million dollar Center launched in 2013 and the 33-year-old non-profit organization now crafts distinguished programming and education services from the heart of the San Francisco arts district. The budget for the 2015-16 Season is more than $14 million with about half coming from ticket revenues.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Under the direction of department gift officers, produce and distribute outgoing solicitation and stewardship mailings, both digital and print. Duties include (but are not limited to):
    • Analyzing/establishing criteria and extracting accurate mailing lists from the Tessitura database. 
    • Managing regular mail and email renewals, and pledge reminders for individual donors at the membership, Leaders Circle and Board levels.
    • Working with outside mail house to coordinate and complete large mailings.
    • Overseeing the timeline, assembly and distribution of all special donor mailings such as season catalogs, event invitations and newsletters, in conjunction with Marketing Production Manager. 
    • Coordinating the fulfillment of donor gifts such as CDs, art work, etc. 
    • Coordinating volunteers for assembly and distribution of mailings and other projects.
    • Research and implement potential efficiencies or opportunities in solicitation and stewardship activities.
    • Assist with compilation of analytic reports.
    • Review daily contributions reports to ensure accurate entry. Provide support in gift entry as needed.
    • Update constituent information in Tessitura to match SFJAZZ business conventions as necessary, including returned mail, customer service issues, etc.
    • Create and maintain a regular report of department collateral and event materials; Communicate with department fundraisers any issues or concerns regarding inventory and future projects.
    • Provide front-line customer service, including intake of donor gift inquiries, processing customer service issues generated via web or store, and direct follow-up with donors.
    • Work collaboratively and professionally within the Development team and within the organization at large.
    • Any other duties as assigned.

 

STATUS AND SCOPE

  • Superior organizational and interpersonal skills; attention to detail and ability to work on a variety of projects simultaneously.
  • Ability to prioritize varied and time-sensitive projects; ability to work both independently and in a team environment.
  • Knowledge of MS Office; strong Word and Excel skills required.
  • Hands-on experience with a database; Tessitura knowledge a plus.
  • Excellent verbal and written communication skills.
  • Strong customer service skills with the ability to communicate effectively with diverse array of constituents.
  • Ability to appropriately handle confidential and sensitive documents.
  • Professional demeanor; tact and diplomacy are imperative.
  • Position requires very occasional evening hours.

 

MINIMUM QUALIFICATIONS

Bachelors Degree with one year of direct experience within a nonprofit development department OR two years of progressive job related experience as an Administrative Assistant or Executive Assistant. 

To Apply: To be considered, please send us: your resume, cover letter and salary history to: jobs [at] sfjazz [dot] org. Include “Donor Services Assistant” in the subject line. 

Resumes will be accepted until the position is filled. No phone calls please.

 

Monday Night Band Concert Showcase

 

Monday Night Band
Free Concert Showcase

Monday, May 15, 7:30pm
at SFJAZZ Center, Miner Auditorium

Monday Night Band Rehearsing
Free Concert Showcase! Series: Monday Night Band: 2016-17 Concerts  

Monday Night Band Concert Showcase

 

Monday Night Band
Free Concert Showcase

Monday, May 15, 7:30pm
at SFJAZZ Center, Miner Auditorium

Monday Night Band Concert Showcase
Free Concert Showcase! Series: Monday Night Band: 2016-17 Concerts  

Monday Night Band Concert Showcase

 

Monday Night Band
Free Concert Showcase

Monday, May 15, 7:30pm
at SFJAZZ Center, Miner Auditorium

Monday Night Band Concert Showcase
Free Concert Showcase! Series: Monday Night Band: 2016-17 Concerts  

Monday Night Band Concert Showcase

 

Monday Night Band
Free Concert Showcase

Monday, December 5, 7:30pm
at SFJAZZ Center, Miner Auditorium

Monday Night Band Rehearsing
Free Concert Showcase! Series: Monday Night Band: 2016-17 Concerts  

Monday Night Band Concert Showcase

 

Monday Night Band
Free Concert Showcase

Monday, December 5, 7:30pm
at SFJAZZ Center, Miner Auditorium

Monday Night Band Concert Showcase
Free Concert Showcase! Series: Monday Night Band: 2016-17 Concerts  

Monday Night Band Concert Showcase

 

Monday Night Band
Free Concert Showcase

Monday, December 5, 7:30pm
at SFJAZZ Center, Miner Auditorium

Monday Night Band Concert Showcase
Free Concert Showcase! Series: Monday Night Band: 2016-17 Concerts