SFJAZZ Ticket Policies

Ticket Refunds

Tickets purchased for SFJAZZ concerts are non-refundable, except in the event of a cancelled performance. Refunds are then given in original form of payment. Per ticket and per order handling fees are non-refundable, with no exceptions.

Ticket Exchanges

Tickets purchased for SFJAZZ concerts are non-exchangeable, except for members of SFJAZZ at the Contributor level ($120/year) and above. This valuable benefit of membership allows members to make ticket exchanges for concerts within the same season or to receive ‘ticket credit’ for purchasing tickets to a concert in a future season. Ticket credits can only be used for purchases made directly thru SFJAZZ (i.e. not available when purchasing thru Tickets.com). Ticket exchanges are accepted up to 24 hours prior to the performance.

If you are a Contributor level member and have tickets you would like to exchange either for another concert or for ticket credit, then please mail the tickets back to SFJAZZ, or rip the tickets in half, photocopy the ripped tickets, discard the ripped tickets and fax the photocopy to (415) 398-5569. Please remember to include your phone number, email address and exchange instructions.

Print-at-Home Tickets

How do I print my tickets?
Print-at-Home tickets require that you’ve installed Adobe Reader, version 7 or later, on your computer. Adobe Reader is a free program for viewing PDF files. Download Adobe Reader. Once you have Adobe Reader installed, open the PDF attachment that contains your tickets. Click "File" then "Print."

What if I don’t receive my tickets?
Typically, you should receive your tickets within 10-15 minutes of placing your order. If you do not receive your Print-at-Home tickets within 2 hours, please contact the SFJAZZ Box Office at (415) 788-7353 or boxoffice@sfjazz.org.

I lost my tickets and lost my original e-mail. What do I do?
Please contact the SFJAZZ Box Office at (415) 788-7353 or boxoffice@sfjazz.org. Reprinted tickets will be held at the Box Office for pick up on the day of the concert. You will be asked to show a photo ID in order to pick up the tickets.

I lost my Print-at-Home ticket but still have the original e-mail. Can I reprint my tickets?
You can reprint your tickets from the original e-mail. However, each ticket’s barcode only allows one entry into the hall. If you lost your ticket at home, we suggest you reprint from the original e-mail. If you are unsure where you lost your tickets and it’s possible someone may try to use the tickets, please contact Box Office and we’ll arrange duplicate tickets for you to pick-up at the venue on the day of your show. This will invalidate the barcode on your Print-at-Home tickets, and you will be asked to show a photo ID in order to pick up your tickets. 

Ticket Replacement

SFJAZZ is not responsible for lost or stolen tickets and is not obligated to replace/reissue lost or stolen tickets. Once tickets are purchased, paid and given/sent to the purchaser, they are the sole property and liability of the purchaser. Tickets for “General Admission” concerts cannot be reissued. If you have questions about lost or stolen tickets, please contact the Box Office.

Ticket Donations

Tickets to SFJAZZ concerts can be donated back to SFJAZZ as a tax-deductible contribution. Tickets donated by generous SFJAZZ patrons enable awaiting jazz fans to experience some incredible musical moments. And proceeds from tickets purchased or donated help provide funding for SFJAZZ concert programming and community-based jazz education. Donations are accepted in advance by phone/fax/in person no later than 24 hours prior to show time and in person at the concert venue box office up until scheduled show time. Only unused tickets may be submitted for donation. Donation acknowledgement letters from SFJAZZ will be sent out at the end of the concert season.

Tickets for Children

SFJAZZ discourages audience members from bringing infants to concerts so as not to disturb the performers or other patrons (the one exception applies to family matinee concerts, where children of all ages are welcome). Non-infant children under two years of age do not need tickets to regular concerts and may sit on parents’ laps. Children over two years are required to have a ticket for entry.

For any ticket related inquiries, please contact the SFJAZZ Box Office.


Welcome SFCM Students!

SFJAZZ is thrilled to move to Hayes Valley and become neighbors with the San Francisco Conservatory of Music! As part of the transition into our new home, we’re extending a special offer to Conservatory students - $5 Student level memberships (normally $25 per year).

The SFJAZZ Center opens in January 2013, but in the meantime we’ll still be presenting concerts in the nearby Herbst Theatre and Davies Symphony Hall, as well as your own SFCM Concert Hall. SFJAZZ membership gives you insider access to nearly 100 concerts and events per year.

Benefits include:

  • Best Seats First - buy tickets weeks before the general public
  • No Ticket Service Fees - save up to $7.50 per ticket
  • Up to 35% Off Tickets - when you combine:
    • 25% off select shows each season
    • 10% off orders of 10 or more tickets
  • Members-Only Events - incl. exclusive concerts and our Members Listening Parties

Two simple steps to join:

  1. Make a $5 gift here (if you don't have an account already, you'll be prompted to create one). If you'd prefer to sign-up via phone, call us at (415) 283-0354.
  2. Take a pic/scan of your SFCM student ID and send it to us at members@sfjazz.org.

Once we match your SFCM ID with your donation, we'll activate your Student level membership and put your Member card in the mail. As a Member, you'll receive first notice of all performances as well as our weekly eNews, keeping you up-to-date on the latest SFJAZZ events and news.

Thank you for supporting SFJAZZ, we look forward to hearing some incredible music with you in the year to come!

Rental Coordinator

Job Description

The Rental Coordinator’s role is to manage the sales and marketing of rental space within the SFJAZZ Center for outside clients. The Rental Coordinator is responsible for non-SFJAZZ event production, planning and execution.


  • Manage sales and marketing of rental space and equipment for the SFJAZZ Center with outside venues/vendors/organizations (750 seat theatre, ensemble room, lobby areas, etc.).
  • Manages the reservations, booking and ticketing for scheduled events in coordination with the Production Department and the Box Office.
  • Creates, manages and executes rental contracts and pricing.
  • Interfaces with Facility Manager, Production Managers, Stage Managers and Box Office Manager to plan and execute events.
  • Coordinates food service, equipment needs, etc., as needed for outside rentals.
  • Manages the set up and breakdown of outside rentals with Production staff.
  • Establishes and maintains relationships with local organizations/clients.
  • Manages the marketing efforts for all rental spaces at the Center including printed & online materials and managing tours.
  • Manages rental program budget.

This list of duties and responsibilities is not to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.


  • Flexible working hours (will need to work some evenings and weekends to run events)
  • Excellent written and oral communication skills.
  • Must communicate effectively across departments.
  • Strong negotiation skills.
  • BA Degree and a minimum of 3-5 years experience in rental/sales environment (preferably in the performing arts area).
  • Previous non-profit experience desirable.
  • Understanding of audio, stage lighting, video and other production fundamentals desirable.

Ask Us A Question


SFJAZZ Center is Now Open!

Receives Rave Reviews!!!

"...a glimpse of the future...This long-awaited enterprise is off to a bang-up start." — The New York Times
"…celebratory and often jaw-dropping collaborations." — San Francisco Chronicle
"In what is arguably the most important milestone in West Coast jazz since the advent of the Monterey Jazz Festival in 1958..." — The Seattle Times
"…a feeling that this indeed may approximate what jazz looks like in 2013." — Los Angeles Times
"The building is breathtaking, a human-scale glass box that sweeps you in off the sidewalk. Jazz has an enviable new home in San Francisco." — JazzTimes
"They built it, and now it is time for people who take their jazz listening seriously to come." — SF Examiner
"This is an institution that understands where it comes from, and it will be a pleasure to see where it goes." — DownBeat
"The SFJAZZ Center has opened: Praise be the lord." — SF Classical Voice

Read the Reviews:
As Open as the Genre It Celebrates by The New York Times
SFJAZZ Center Opens as Temple of Jazz in California by The New York Times
This Building Sounds The Right Note by Wall Street Journal
San Francisco turns up the sound on jazz by LA Times
SFJAZZ Center Makes a Splash on Opening Night by LA Times
SFJAZZ Concert Hall - Upbeat Opening by SFGate.com
West Coast gets swing at San Francisco jazz center by San Jose Mercury News
SFJAZZ Center a West Coast oasis for the genre by The Seattle Times
The first week of concerts at the new SFJAZZ Center by SF Examiner
SFJAZZ Center's Opening Night Concert by SF Weekly
SFJAZZ Christens New Facility with All-Star Gala by DownBeat
SFJAZZ Center Is Open for Business by JazzTimes
Sandow Birk & Elyse Pignolet Murals for SFJAZZ Center Mural by Juxtapoz Magazine
A New Cultural Hub For San Francisco by Dwell Magazine

Facilities Manager

Job Description

The Facilities Manager is responsible for directing all tasks relating to the daily operations of the SFJAZZ Center. This position will manage the general maintenance and repairs of all building systems as well as the cleanliness and appearance of the facility to ensure smooth daily operation. This person will join the SFJAZZ team during the construction phase of the SFJAZZ Center set to open in 2013.


  • Reviews, studies and learns all building systems, plans and specs prior to building opening in 2013.
  • Responsible for strategic and operational planning, direction of maintenance and capital projects, and client and vendor service including; developing and coordinating contracts, negotiating rates and scheduling vendor services.
  • Prepares annual building related operating and capital improvement budgets.
  • Responsible for the creation and management of standard operating procedures, emergency response plans and volunteer program.
  • Manages internal and contracted maintenance and janitorial staff, determining workload, delegating assignments, training, monitoring and reviewing work performance for quality, accuracy and completeness.
  • Conducts regular inspections of facility conditions and ensures compliance.
  • Organizes workspace layout and moves along with new employee set-up.
  • Responds to all building emergencies. On-call 24 hours a day, 7 days a week.

This list of duties and responsibilities is not to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.


  • Bachelor’s degree and at least 3 or more years experience within large-scale facilities and/or building management.
  • Engineering background preferred.
  • Demonstrated ability to supervise and train others.
  • Exceptional organizational, time management and project prioritization skills


The salary will be based upon professional and academic experience.

Please send your resume, cover letter and salary requirements to jobs@sfjazz.org.

Resumes will be accepted until position filled. Resumes without salary requirements will not be considered.

***SFJAZZ is an equal opportunity employer, and is committed to a diverse and harmonious workplace. We extend our thanks and appreciation to all applicants for their expressed interest in working at SFJAZZ and will contact those selected for an interview.

The World is Listening

With the new SFJAZZ Center, we are building the future of jazz — and here's what some of the musicians are saying about it! Click on any of the artist images below to see their comments. Visit sfjazz.org/videos to see interviews and areyoulistening.me to join the conversations.