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Part-Time Customer Service Associate

Essential Functions & Responsibilities

  • Serve as customer service representative for SFJAZZ at our main box office and retail store in Embarcadero Center.
  • Sell SFJAZZ event tickets, merchandise and memberships using specialized software (Tessitura).
  • Communicate with SFJAZZ patrons and members via phone, fax, e-mail and in person.
  • Maintain SFJAZZ standards of service and high level of professionalism when interacting with customers at all points of sale.
  • Reconcile cash, credit card and check revenue, and tickets issued at the end of each shift.
  • Maintain the appearance of the SFJAZZ retail store and restock merchandise as needed.
  • Participate in SFJAZZ phone call campaigns.
  • Assist with special administrative and research projects as assigned.
  • Provide ticketing and customer service support at SFJAZZ events, acting as the event box office manager when needed.
  • Computer proficiency in the following programs: Tessitura, and experience with Microsoft Word and Excel./li>

This list of duties and responsibilities is not to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Status and Scope:

Minimum Qualifications: Ticket sales experience and work with arts organizations preferred but not required. Experience with Tessitura a plus. Must have good verbal and interpersonal skills. Willingness to work long and irregular hours during peak periods. Must have a flexible schedule. Phone work, clerical tasks, some light lifting. Regular schedule 5 days per week, some weekdays, some weekends and evenings. Erratic and extra hours during concert season.

One year retail and customer service experience required.

Salary

The salary will be based upon professional and academic experience.

Please send your resume, cover letter and salary requirements tojobs@sfjazz.org. Mention "Box Office Assistant" in the subject line.

Resumes will be accepted until position filled.

***SFJAZZ is an equal opportunity employer, and is committed to a diverse and harmonious workplace.

We extend our thanks and appreciation to all applicants for their expressed interest in working at SFJAZZ and will contact those selected for an interview

Job Opportunities

SFJAZZ currently has the following open positions. Click a job title below for a full description of the position and to submit your resume by email.

The Associate Director, Membership & Donor Services is the key staff person overseeing stewardship of more than 11,000 donors giving up to $1,000 annually while developing strategies to grow SFJAZZ membership. The role focuses on two priorities: creating engaging membership campaigns and providing vision and guidance for a Donor Services team of three, including supervising the Donor Services Manager. Success requires the ability to inspire thoughtful collaboration with staff in the Development, Marketing, Box Office, Operations, and Artistic departments and a strong understanding of the motivations of a curious, diverse and deeply engaged base of music fans.

The SFJAZZ Lighting Technician is an on-call technical position that provides crucial support to SFJAZZ events. This technician will work under the direction of the Executive Artistic Director, Director of Production, Production Manager and the Lighting Director. This position requires programming knowledge of Grand MA 2 lighting consoles and ETC Gateway and Sensor CE devices.

Donor Services Coordinator

The Donor Services Coordinator (DSC) reports to the Director of Development and plays a key role in planning and implementing SFJAZZ’s fundraising program by providing information and analysis on both individual and institutional prospects and funding sources. The DSC manages administration of the Development Department’s portion of Tessitura CRM system, oversees the work of the Donor Services Assistants, manages prospect research, gift entry and acknowledgement, and revenue reporting. The DSC works collegially with other members of the department as well as other staff across the organization to make sure departmental projects and objectives are achieved in an efficient and timely manner.

Essential Functions & Responsibilities

  • Oversee Donor Services staff responsible for gift entry, acknowledgement, pledge billing, and membership renewals; lead Donor Services meetings.
  • Using the Tessitura database and other software, develop and maintain record-keeping systems for all individual and institutional donors and prospects, including research, solicitation activities, contribution reports, and donor fulfillment.
  • Maintain the department procedures manual and policies for timely and accurate gift entry and acknowledgement, including reviewing periodic reports to ensure proper entry.
  • Produce regular and ad hoc gift reports for Development Department and other staff and board, including progress toward annual and comprehensive campaign goal, as well as the monthly Development Dashboard.
  • Conduct monthly income reconciliation with Finance Department for all departmental revenue and expenses, including generation of the contributed revenue workbook and reconciliation reports.
  • Supervise maintenance of database, including regular cleaning of records, implementing business conventions consistently across department/organization, and updating procedures.
  • Serve as primary contact to IT Staff and third-party consultants with regard to all Tessitura customization and maintenance efforts, including reporting and software functionality projects.
  • Provide Tessitura and other technical trainings to Development staff and volunteers; Ensure that Development staff follow best practices and understand resources/tools available to the department.
  • Work with development and marketing staff to prepare and ensure accurate lists for direct mailings, telefunding, and special events.
  • Manage the Development Job Form request process, assigning tasks as necessary and monitoring timelines towards completion.
  • Maintain department project calendar including key mailing dates, deliverable due dates for significant departmental projects and events, and resource availability (e.g. volunteers); Facilitate communication and updates of calendar in weekly department meetings.
  • Build and track Development special events within Tessitura.
  • Create system for efficiently tracking donor levels for annual fund and comprehensive campaign.
  • Generate donor listings for program books, signage, and other recognition opportunities.
  • Coordinate production of named-space signage for new building, including plaques, endowed seats, etc.
  • Provide analytical donor data and reporting for development staff upon request.
  • Oversee strategies to identify, evaluate and rate prospects and revenue streams; Conduct in-depth biographical, financial and philanthropic research using established fundraising research resources; Provide analysis of information gathered;
  • Collaborate with other department staff to further the overall development needs of SFJAZZ.
  • Perform other duties as assigned by the Director of Development.

Status and Scope:

  • Extensive knowledge of and experience with Tessitura or other donor database.
  • Strong attention to detail and accuracy, the ability to prioritize and organize multiple projects.
  • Excellent written and verbal communications skills.
  • Ability to build rapport with donors, volunteers, and the public with diplomacy and discretion.
  • Ability to take initiative and work well with minimum supervision.
  • Demonstrate high-level of proficiency in Microsoft Word and Excel.
  • Ability to appropriately handle confidential and sensitive documents.
  • Professional demeanor and appearance.
  • Able to work some evenings and weekends as needed.
  • Interest in jazz and jazz related music.
  • Generally happy demeanor.

Minimum Qualifications:

Bachelor's degree and two years of direct experience within a nonprofit development department OR three years of progressive job related experience as an Administrative Assistant or Executive Assistant.

Working Conditions:

The work schedule varies from customary office hours to unpredictable hours, with the potential for long hours during critical periods such as Festival weeks and special events. This job requires work during evenings and weekends.

Salary

The salary will be based upon professional and academic experience.

Please send your resume, cover letter and salary requirements to jobs@sfjazz.org, with the subject line “Donor Services Coordinator”. If you do not use this subject line, your resume may not be considered. Resumes without salary requirements will not be considered.

Resumes will be accepted until position filled.

***SFJAZZ is an equal opportunity employer, and is committed to a diverse and harmonious workplace. We extend our thanks and appreciation to all applicants for their expressed interest in working at SFJAZZ and will contact those selected for an interview

Gala - Mary Stallings

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