What's Hot

Part-Time Customer Service Associate

Essential Functions & Responsibilities

  • Serve as customer service representative for SFJAZZ at our main box office and retail store in Embarcadero Center.
  • Sell SFJAZZ event tickets, merchandise and memberships using specialized software (Tessitura).
  • Communicate with SFJAZZ patrons and members via phone, fax, e-mail and in person.
  • Maintain SFJAZZ standards of service and high level of professionalism when interacting with customers at all points of sale.
  • Reconcile cash, credit card and check revenue, and tickets issued at the end of each shift.
  • Maintain the appearance of the SFJAZZ retail store and restock merchandise as needed.
  • Participate in SFJAZZ phone call campaigns.
  • Assist with special administrative and research projects as assigned.
  • Provide ticketing and customer service support at SFJAZZ events, acting as the event box office manager when needed.
  • Computer proficiency in the following programs: Tessitura, and experience with Microsoft Word and Excel./li>

This list of duties and responsibilities is not to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Status and Scope:

Minimum Qualifications: Ticket sales experience and work with arts organizations preferred but not required. Experience with Tessitura a plus. Must have good verbal and interpersonal skills. Willingness to work long and irregular hours during peak periods. Must have a flexible schedule. Phone work, clerical tasks, some light lifting. Regular schedule 5 days per week, some weekdays, some weekends and evenings. Erratic and extra hours during concert season.

One year retail and customer service experience required.


The salary will be based upon professional and academic experience.

Please send your resume, cover letter and salary requirements tojobs@sfjazz.org. Mention "Box Office Assistant" in the subject line.

Resumes will be accepted until position filled.

***SFJAZZ is an equal opportunity employer, and is committed to a diverse and harmonious workplace.

We extend our thanks and appreciation to all applicants for their expressed interest in working at SFJAZZ and will contact those selected for an interview

Job Opportunities

SFJAZZ currently has the following open positions. Click a job title below for a full description of the position and to submit your resume by email.

The Box Office Supervisor handles daily box office management, show management responsibilities, ticket donations, and ticket outreach.

The Donor Services Assistant - Solicitations reports to the Donor Services Manager, and provides assistance to the full Development Department in making sure the Donor Services operation runs smoothly and meets growth goals outlined in organizational planning. While based in the SFJAZZ fundraising department, this position is also an excellent introduction to direct marketing techniques and principles.

As a member of SFJAZZ's Development staff, the Leaders Circle Manager plays a critical role in increasing individual donor support. He/she is responsible for overseeing the solicitation of annual Leaders Circle gifts between $1,200 and $2,500, annual gifts earmarked to SFJAZZ Education, and gala packages. The Leaders Circle Manager reports to the Major Gifts Officer and provides direct support for all individual giving initiatives.

The SFJAZZ Lighting Technician is an on-call technical position that provides crucial support to SFJAZZ events. This technician will work under the direction of the Executive Artistic Director, Director of Production, Production Manager and the Lighting Director. This position requires programming knowledge of Grand MA 2 lighting consoles and ETC Gateway and Sensor CE devices.

The Senior Manager, Membership is the key staff person managing stewardship of more
than 11,000 donors giving less than $1,200 annually while developing strategies to grow
SFJAZZ membership. The Senior Manager, Membership creates engaging membership
campaigns and provides vision for a Donor Services team of three, including supervising the
Donor Services Manager. Success in this role includes the ability to inspire thoughtful
collaboration with staff in the Development, Marketing, Box Office, Operations, and Artistic
departments and a strong understanding of the motivations of a curious, diverse and deeply
engaged base of music fans.

Donor Services Coordinator

The Donor Services Coordinator (DSC) reports to the Director of Development and plays a key role in planning and implementing SFJAZZ’s fundraising program by providing information and analysis on both individual and institutional prospects and funding sources. The DSC manages administration of the Development Department’s portion of Tessitura CRM system, oversees the work of the Donor Services Assistants, manages prospect research, gift entry and acknowledgement, and revenue reporting. The DSC works collegially with other members of the department as well as other staff across the organization to make sure departmental projects and objectives are achieved in an efficient and timely manner.

Essential Functions & Responsibilities

  • Oversee Donor Services staff responsible for gift entry, acknowledgement, pledge billing, and membership renewals; lead Donor Services meetings.
  • Using the Tessitura database and other software, develop and maintain record-keeping systems for all individual and institutional donors and prospects, including research, solicitation activities, contribution reports, and donor fulfillment.
  • Maintain the department procedures manual and policies for timely and accurate gift entry and acknowledgement, including reviewing periodic reports to ensure proper entry.
  • Produce regular and ad hoc gift reports for Development Department and other staff and board, including progress toward annual and comprehensive campaign goal, as well as the monthly Development Dashboard.
  • Conduct monthly income reconciliation with Finance Department for all departmental revenue and expenses, including generation of the contributed revenue workbook and reconciliation reports.
  • Supervise maintenance of database, including regular cleaning of records, implementing business conventions consistently across department/organization, and updating procedures.
  • Serve as primary contact to IT Staff and third-party consultants with regard to all Tessitura customization and maintenance efforts, including reporting and software functionality projects.
  • Provide Tessitura and other technical trainings to Development staff and volunteers; Ensure that Development staff follow best practices and understand resources/tools available to the department.
  • Work with development and marketing staff to prepare and ensure accurate lists for direct mailings, telefunding, and special events.
  • Manage the Development Job Form request process, assigning tasks as necessary and monitoring timelines towards completion.
  • Maintain department project calendar including key mailing dates, deliverable due dates for significant departmental projects and events, and resource availability (e.g. volunteers); Facilitate communication and updates of calendar in weekly department meetings.
  • Build and track Development special events within Tessitura.
  • Create system for efficiently tracking donor levels for annual fund and comprehensive campaign.
  • Generate donor listings for program books, signage, and other recognition opportunities.
  • Coordinate production of named-space signage for new building, including plaques, endowed seats, etc.
  • Provide analytical donor data and reporting for development staff upon request.
  • Oversee strategies to identify, evaluate and rate prospects and revenue streams; Conduct in-depth biographical, financial and philanthropic research using established fundraising research resources; Provide analysis of information gathered;
  • Collaborate with other department staff to further the overall development needs of SFJAZZ.
  • Perform other duties as assigned by the Director of Development.

Status and Scope:

  • Extensive knowledge of and experience with Tessitura or other donor database.
  • Strong attention to detail and accuracy, the ability to prioritize and organize multiple projects.
  • Excellent written and verbal communications skills.
  • Ability to build rapport with donors, volunteers, and the public with diplomacy and discretion.
  • Ability to take initiative and work well with minimum supervision.
  • Demonstrate high-level of proficiency in Microsoft Word and Excel.
  • Ability to appropriately handle confidential and sensitive documents.
  • Professional demeanor and appearance.
  • Able to work some evenings and weekends as needed.
  • Interest in jazz and jazz related music.
  • Generally happy demeanor.

Minimum Qualifications:

Bachelor's degree and two years of direct experience within a nonprofit development department OR three years of progressive job related experience as an Administrative Assistant or Executive Assistant.

Working Conditions:

The work schedule varies from customary office hours to unpredictable hours, with the potential for long hours during critical periods such as Festival weeks and special events. This job requires work during evenings and weekends.


The salary will be based upon professional and academic experience.

Please send your resume, cover letter and salary requirements to jobs@sfjazz.org, with the subject line “Donor Services Coordinator”. If you do not use this subject line, your resume may not be considered. Resumes without salary requirements will not be considered.

Resumes will be accepted until position filled.

***SFJAZZ is an equal opportunity employer, and is committed to a diverse and harmonious workplace. We extend our thanks and appreciation to all applicants for their expressed interest in working at SFJAZZ and will contact those selected for an interview

Gala - Mary Stallings

HSAS on Facebook

Keep the music coming with SFJAZZ Education programs

As the largest nonprofit jazz presenter on the West Coast, SFJAZZ is also a year-round education organization that support's the development of America's indigenous art form. Give new generations of jazz musicians and fans a helping hand by donating to SFJAZZ Education. Your tax-deductible gift will:

Open Minds

Pre-Concert Talks and Discover Jazz lectures bring fans into the minds and music of great jazz artists.

Foster Talent

The SFJAZZ High School All-Stars program trains gifted young musicians across the Bay Area, providing unique opportunities for musical enrichment.

Inspire Creativity

Jazz in the Middle brings the music directly into middle schools, introducing students to live performances and foundational concepts rooted in the jazz tradition.

Support Schools

SFJAZZ Education provides educators with free in-school clinics, concert tickets, summer workshops and more.


Text Jazz10 to 20222 to make a $10 donation today!

Note: A one-time donation of $10.00 will be added to your mobile phone bill or deducted from your prepaid balance. All charges are billed by and payable to your mobile service provider. Service is available on most carriers. Donations are collected for the benefit of the San Francisco Jazz Organization by the Mobile Giving Foundation and subject to the terms found at www.hmgf.org/t. Messaging & Data Rates May Apply. All donations must be authorized by the account holder. You can unsubscribe at any time by replying STOP to short code 20222; Reply HELP to 20222 for help.


To print a receipt for your mobile donation, please visit: www.mobilegiving.org

Will my Giant Steps gift support construction of the SFJAZZ Center?

All membership gifts, including Giant Steps gifts, go towards the SFJAZZ Annual Fund and are used for operating expenses of our concerts and educational programs. Gifts to support the construction of the new SFJAZZ Center go through The World is Listening: Campaign for the SFJAZZ Center and are separate. We hope you will also make a gift to support The SFJAZZ Center directly. To do so, visit the SFJAZZ Center contribution page or give our Development Department a call at 415-283-0306.

Can I purchase a spot in Giant Steps as a gift for someone else?

Yes, we hope you will. This is an historic moment, and Giant Steps is the perfect gift for anyone who loves jazz and world music. Your gift recipient will enjoy all the benefits of SFJAZZ membership, as well as the exclusive Giant Steps access to take part in jazz history. Plus, the gift is tax-deductible for you! If you'd like to purchase a Giant Steps membership for someone, we recommend you call our Membership Department at (415) 398-5655 x125 so we can make sure we deliver your gift exactly as you'd like.