What can I do if I lost my tickets?

Contact the box office immediately at boxoffice@sfjazz.org or 415-788-7353. You may be asked for your order number or name and address for verification.

Can I donate tickets I can’t use back to SFJAZZ?

Yes. If you are unable to attend the concert or use all of your tickets, SFJAZZ welcomes donated tickets by mail or fax in advance with 24-hours notice or on the night of the concert at the box office. While a refund cannot be given for donated tickets, your purchase is considered a tax-deductible donation to SFJAZZ. You will receive a confirmation letter at the end of the season documenting the total value of your donation for tax purposes. Once your tickets have been donated, they are considered invalid.

If I can’t go to a concert or an education event, can I get a refund?

Sorry, but no. Tickets are non-refundable.

Can I exchange tickets that I have purchased?

Yes, SFJAZZ now accepts ticket exchanges. The fee for a ticket exchange is $10 per transaction (Free for SFJAZZ Members at the Contributor level and above). Ticket exchanges must be completed no later than 24 hourse prior to the show. Tickets may either be exchanged for another event or returned for ticket credit to put toward future ticket purchases. Please contact the box office at 415-788-7353 if you need assistance with a ticket exchange.

Do you sell tickets for any other non-SFJAZZ events?

No. SFJAZZ handles ticketing only for SFJAZZ events.

If my seats skip a number (e.g. seat 1 and seat 3), are they together?

Yes. In many of our concert venues (Nob Hill Masonic Center, Herbst Theatre, Palace of Fine Arts, Calvin Simmons Theatre, Davies Symphony Hall, War Memorial Opera House), the seating is arranged with single or double-digit even numbered seats on one side of the hall and odd numbered seats on the other. So if your string of seats is consecutive even or odd numbers, all your seats are still together.

Is there a limit on the number of tickets I can purchase?

No. For most concerts, SFJAZZ encourages you to buy as many tickets as you like. To deter “scalpers” and ensure that members have access to the most popular concerts, SFJAZZ may occasionally enact a ticket limit for specific shows.

Can I buy tickets for other people using my membership?

Yes. Your membership is yours to use as you wish. Feel free to buy tickets for family, friends or colleagues. Remember: To qualify for member benefits such as advanced ticket-buying and discounts, you must place and pay for the ticket order under your membership account. The tickets will be given or mailed directly to you. Then you may distribute the tickets to others on your own.

Do members get better seats than non-members?

Yes. SFJAZZ members take advantage of their exclusive, members-only ticket sales period to secure the best seats. There are two on-sale periods per year – mid-summer for the San Francisco Jazz Festival and mid-winter for the SFJAZZ Spring Season. Since member tickets go on sale two to three weeks in advance of the general public, members have access to the very best selection of seats. Once public sales begin, then members and non-members have access to the same selection of available seats.

How can I get a Ticket Order Form?

Ticket order forms are mailed in our season brochures and newsletters. You may also request an order form to be faxed to you by calling 415-788-7353.