Pre-Concert Talks

Pre-Concert Talks

Compelling, spontaneous conversations with select artists take jazz fans
deep inside the music. FREE to all ticket holders of the evening's
show, SFJAZZ Pre-Concert Talks begin one hour before show time.

How can I redeem vouchers for concert tickets?

If you have official SFJAZZ ticket vouchers for a specific concert, you must exchange them for regular tickets prior to the show. Vouchers should be redeemed in person at the concert venue box office no later than 30 minutes before show time. Vouchers are not redeemable at any other time or location.

How do I get tickets that I won through a radio station?

SFJAZZ frequently offers free tickets to local radio stations for contests and giveaways. If you won tickets to a specific SFJAZZ concert thru a radio station, you will be contacted by the station and informed about the procedures for claiming your tickets. All radio ticket winners should report to the box office window at the concert venue no later than 45 minutes prior to show time. Your name will be on the SFJAZZ Guest List and you will be required to show a photo ID to pick up tickets. After the deadline, any unclaimed tickets for radio winners will be released for sale.

What is “Will-Call” and where is it?

Will-Call is the term used when tickets that have been ordered in advance are set to be picked up at the concert. Typically, any order placed within five to seven days of the concert date will not be mailed and will instead be automatically left at “will-call” to be claimed the night of the concert. (Express shipping is offered for online orders and phone orders at an additional cost.) To claim tickets being held at will-call, bring your photo ID, credit card and confirmation number to the venue. The box office and will-call both open 90 minutes prior to show time.

What can I do if I lost my tickets?

Contact the box office immediately at boxoffice@sfjazz.org or 415-788-7353. You may be asked for your order number or name and address for verification.

Can I donate tickets I can’t use back to SFJAZZ?

Yes. If you are unable to attend the concert or use all of your tickets, SFJAZZ welcomes donated tickets by mail or fax in advance with 24-hours notice or on the night of the concert at the box office. While a refund cannot be given for donated tickets, your purchase is considered a tax-deductible donation to SFJAZZ. You will receive a confirmation letter at the end of the season documenting the total value of your donation for tax purposes. Once your tickets have been donated, they are considered invalid.

If I can’t go to a concert or an education event, can I get a refund?

Sorry, but no. Tickets are non-refundable.

Can I exchange tickets that I have purchased?

Yes, SFJAZZ now accepts ticket exchanges. The fee for a ticket exchange is $10 per transaction (Free for SFJAZZ Members at the Contributor level and above). Ticket exchanges must be completed no later than 24 hourse prior to the show. Tickets may either be exchanged for another event or returned for ticket credit to put toward future ticket purchases. Please contact the box office at 415-788-7353 if you need assistance with a ticket exchange.

Do you sell tickets for any other non-SFJAZZ events?

No. SFJAZZ handles ticketing only for SFJAZZ events.

If my seats skip a number (e.g. seat 1 and seat 3), are they together?

Yes. In many of our concert venues (Nob Hill Masonic Center, Herbst Theatre, Palace of Fine Arts, Calvin Simmons Theatre, Davies Symphony Hall, War Memorial Opera House), the seating is arranged with single or double-digit even numbered seats on one side of the hall and odd numbered seats on the other. So if your string of seats is consecutive even or odd numbers, all your seats are still together.