Facility Operations Manager

Job Description

SFJAZZ is seeking an experienced and dynamic Facility Operations Manager. As a management position, the venue professional will lead a team of staff and vendors to execute facility programing, projects and work delivery systems, and provide facilities support to other departments and major events. This position will manage SFJAZZ Center's automated Building Management Systems and processes, and further define the physical plant standard operational and maintenance procedures to ensure the day-to-day immaculate functioning of the Center.

Reports to: Director of Operations
Department: Operations

About SFJAZZ: SFJAZZ is one of the world’s most popular and important presenters of jazz. The SFJAZZ Center is LEED Gold certified and a perfect stage for artists and the community to celebrate the living American art form of Jazz. The sixty-four million dollar center launched in 2013 and the 32-year old non-profit organization now crafts distinguished Programming and Education services from the heart of the San Francisco arts district.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Ensures full technological and mechanical functioning of the SFJAZZ Center physical plant. Develops strategic direction and programing for BIM/ CAFM management processes and software. Ensures that BMS and mechanical/electrical systems are fully functioning as per specifications. Continues to further develop and tone building systems performance and refine BMS programing.
  • Continues to develop LEED centered O&M and service delivery systems including, work orders, preventive maintenance programing, capital project direction, and management of craft building service providers including HVAC, sanitation, security, pest control and fire/life safety services.
  • In conjunction with the Director of Operations, develops and implements standards and performance metrics for all building work and service contractor performance. Conducts efficiency studies and recommends procedures and practices to improve operational efficiency. Serves as lead for liaison between SFJAZZ facilities and the various governmental code enforcement entities.
  • Continues post-construction work including warranty correction work and taking the lead to resolve problematic systems corrections.
  • Prepares and leads implementation of facilities standard operation policies. Teaming up with the Technical Director of Production and the House Manager, develops a performance venue safety plan.
  • Budget management: Working with the Director of Operations, generates and manages facilities operating budget. Tracks budget performance, discrepancies, forecasts performance issues such as unforeseen expenditures and cost avoidances, and responds proactively with corrective measures. Manages facilities procurement and inventory control system. Authorizes facilities expenditures and makes recommendations to Director of Operations for new expenditures and projects.
  • LEED and Energy Efficiency: Provides proactive leadership in environmental sustainability for the SFJAZZ physical plant. Actively maintains SFJAZZ Center LEED Gold certification and develops a “whole building” efficiency improvement plan and activities. Conducts and commissions building energy and utilities assessments as needed. Fully implements SFJAZZ Green Housekeeping Policy and SFJAZZ Waste Stream Policy. Leverages external resources and program opportunities to maintain and improve efficiency work.
  • Other tasks and projects as assigned.

DESIRED SKILLS AND EXPERIENCE:

  • Education or experience equivalent to a bachelor’s degree in facilities management, construction management, engineering, architecture, or a related field. IFMA or similar facilities management certifications helpful. Experience directing facilities at performance arts venues or cultural institutions facilities preferred.
  • Advanced skills in facilities management including a strong background in building technology and LEED Centered O&M planning and programing. Experience in working in prominent LEED certified public facilities in a management capacity.
  • Advanced skills in developing facilities departments including knowledge of facilities operations concepts, strategic planning, budget development and management, composing facilities policy and procedure and site plans. Advanced writing and verbal skills.
  • Advanced project management skills, able to manage sizable projects and work load concurrently.
  • Ability to navigate complex processes, organizational and action pathways. Resilient management skills, ability to operate in a developing dynamic organization. Temperament for working in a performance art venue with multiple stakeholders with an emphasis on delivering consistently high levels of internal and external customer service.
  • Demonstrates understanding and application of management approaches for work direction, motivation, performance management, and disciplinary action. Skilled at relationship building and ensuring stakeholder communication and buy-in. Promotes a culture of teamwork, accountability and team results.
  • An understanding of and ability to communicate with a diverse staff and client base.
  • Ability to communicate (both verbally and in writing) with building management staff and tenants.
  • California driver's license and clean DMV record required.
  • Ability to lift 50 pounds and work without an elevator, ability to climb a ladder, ability to climb and troubleshoot building systems such as HVAC duct work. Able to respond 24/7 for building emergencies.

Salary: The salary will be commensurate with experience.

To apply: Please send resume and cover letter to jobs@sfjazz.org. All applications must be accompanied by a proper cover letter to be considered. Resumes will be accepted until position filled. Please no phone calls or faxes.

SFJAZZ is an equal opportunity employer and is seeking to create a diverse and harmonious workplace.

Leaders Circle Manager

Job Description

As a member of SFJAZZ's Development staff, the Leaders Circle Manager plays a critical role in increasing individual donor support. He/she is responsible for overseeing the solicitation of annual Leaders Circle gifts between $1,200 and $5,000, annual gifts earmarked to SFJAZZ Education, capital campaign gifts, and SFJAZZ annual gala packages. The Leaders Circle Manager reports to the Individual Giving Director and provides direct support for all individual giving initiatives.

Reports to: Individual Giving Director
Department: Development

About SFJAZZ: SFJAZZ is one of the world’s most popular and important presenters of jazz. The SFJAZZ Center is a beautiful and perfect stage for jazz artists and the community to celebrate the living American art form of jazz. The $64 million dollar Center launched in 2013 and the 32-year-old non-profit organization now crafts distinguished programming and education services from the heart of the San Francisco arts district. The budget for the 2014/2015 Season is more than $12 million with about half coming from ticket revenues.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage a mid-level annual fund donor program of up to 400 Leaders Circle Members under the direction of the Individual Giving Director.
  • Manage and meet aggressive contributed revenue goals.
  • With the Donor Services Coordinator, Donor Services Assistants, and key Marketing staff, manage all Leaders Circle Member marketing communications and gift administration.
  • Work with the Individual Giving Director, Development team, Events Assistant, and other key SFJAZZ Artistic, Operations, and Production staff to produce development-led regular and special events such as receptions at concerts, salons, meet and greets, and the annual gala.
  • Track and document all Leaders Circle cultivation and stewardship activities in the SFJAZZ Tessitura database and other tools.
  • Strategically leverage face-to-face engagements with Leaders Circle Members at concerts, events, and cultivation/solicitation/stewardship visits.
  • Develop individual moves management plans for a select portfolio of approximately 50 high capacity Leaders Circle Members and new prospects with an emphasis on securing a significant number of increased Leaders Circle gifts effectively populating the major and planned gift pipeline.
  • Assist SFJAZZ trustees and other volunteers in the cultivation and stewardship of their prospect lists and other fundraising activities as assigned.
  • Collaborate with Leaders Circle Ticket Concierge to ensure premium level customer service for all Leaders Circle Members in regards to all Box Office related items such as ticket purchases, returns, and related show experience.
  • Work with House Manager and Box Office Manager on-duty to guarantee the best Front of House experience for all Leaders Circle Members at SFJAZZ events.
  • Assist in team goal setting and budget management.

OTHER RESPONSIBILITIES:

This list of duties and responsibilities is not to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

STATUS AND SCOPE:

  • 2-3 years fundraising experience with a focus on individual donors.
  • Available to work weeknights and weekends, often multiple times per week.
  • Strong desire to serve in a strategic, front-line annual gifts fundraising position.
  • Ability to personally identify, cultivate, solicit, and steward high-net worth individuals.
  • Ability to nimbly navigate the demands of both an annual direct response program and a high-touch major gifts program.
  • Desire to work and thrive in a fast-paced environment that often includes working evenings and weekends.
  • Collaborative work style and demonstrated ability to work effectively in a team-oriented environment.
  • Ability to manage projects from start to finish, consistently tracking and reporting on progress toward goals.
  • Superior verbal, written, and interpersonal communication skills.
  • Energetic, emotionally intelligent, and motivated to serve at a performing arts organization. Demonstrated success in using a donor database; Tessitura experience a plus.

Working Conditions: The work schedule varies from customary office hours to evenings and weekends, with peak periods of long hours during critical periods such as key fundraising months, VIP presentations, and special events.

Salary: The salary will be commensurate with experience.

To apply: Please send resume and cover letter to jobs@sfjazz.org. All applications must be accompanied by a proper cover letter to be considered. Resumes will be accepted until position filled. Please no phone calls or faxes.

SFJAZZ is an equal opportunity employer and is seeking to create a diverse and harmonious workplace.

SFJAZZ Doodle

2014-15 Season Giveaway

To kick off the 2014-15 Season, we invite you to create a "doodle" of your favorite artist coming to the SFJAZZ Center, and share it with the world! It can be a simple sketch, a detailed portrait, done by hand or computer. Or, think outside the box, and use your own artistic medium. Three winners will be selected, each receiving a pair of tickets to the artist they doodled. We'll also give out SFJAZZ merch to three runner-ups. Don't forget, you can submit as many doodles as you like!

To Enter

  • Explore the SFJAZZ 2014-15 Season Lineup
  • Create a doodle, or two (or three)
  • Post your doodle on SFJAZZ's Facebook (comment on the post pinned to the top), or to Twitter and Instagram with hashtag #SFJAZZdoodle
  • Winners will be announced on Tuesday, September 16 (right after Opening Week feat. Eliane Elias and Paula West)
  • Most importantly: have fun and be creative!

Note: Sold-out performances are not eligible for this giveaway.

SFJAZZ Summerfest · Levi's Plaza

FREE OUTDOOR EVENTS!

Between Battery & Bay Street, Off the Embarcadero · Wednesdays, Sept 3—Oct 8 · 12pm to 1:30pm

Sept 3: Mo'Fone
Sept 10: Klaxon Mutant Allstars
Sept 17: Le Jazz Hot
Sept 24: Terry Disley
Oct 1: Ron Thompson and the Resistors
Oct 8: Beso Negro

Partnering with SFJAZZ positions your brand with a highly visible, one-of-a kind cultural institution. Engage your customers in a unique social setting that encourages networking and peer-to-peer interaction throughout our 35,000 square feet Center that features a main performance space, a glass enclosed urban stage, a tier-one restaurant, two bars and wi-fi throughout. A corporate partnership with SFJAZZ integrates a one-on-one marketing platform with the nation’s largest presenter of jazz music.

“ ...the most perfect performance space ever.” — San Francisco Chronicle

Sponsorship Benefits

Showcase your brand with on-site presence at live events to reach new audiences
  • Display information or products in the SFJAZZ Center lobby - create a social media experience
  • Distribute material and engage the SFJAZZ audience with electronic lobby signage or displays
  • Extend and integrate your reach through SFJAZZ E-blasts sent to over 75,000+ opt-in recipients
  • Amplify messaging through social media opportunities
Reward existing clients
  • Entertain your most valued clients at VIP events in a world-class jazz venue
  • Mingle with artists, SFJAZZ leadership and trustees, VIPs, and community leaders
  • Surprise and delight with SFJAZZ concert ticket packages
Support brand positioning
  • Position your brand as a leading corporate citizen by aligning with a one-of-a-kind cultural institution
  • Increase your visibility in front of our educated and diverse audience and other members of the business community

Joe Henderson Hotplate Festival · Aug 14-17

Jazz legend Joe Henderson had a long and memorable history with SFJAZZ, performing over a dozen times in various settings including a duet with tabla great Zakir Hussain at Grace Cathedral, a salute to Antônio Carlos Jobim with Herbie Hancock, and a 1993 tribute night entitled “We Love Joe” featuring his quintet with John Scofield, Charlie Haden and Al Foster, his Big Band, and the Kronos Quartet.

We formally dedicate the Joe Henderson Lab, named for the iconic saxophonist, with a week of performances that pay tribute to four of his greatest recorded moments.

The official Dedication Ceremony will take place Thursday, August 14th at 6:30pm and will feature remarks by SFJAZZ co-founder Randall Kline, as well as Joe Henderson's two sons Malcolm Daniel and Kim Vasquez.

Patrons that hold tickets to that evenings 7pm show are invited to show up early for this special event.

Joe Henderson Lab | Two Sets Per Night | 7PM & 8:30PM | $25 | Members Save 25%
Dedication Ceremony: Thursday, August 14 at 6:30PM

SFJAZZ Collective perform the music of Joe Henderson!
2014-15 Season · Thursday-Sunday, October 23-26 · Miner Auditorium

The San Francisco International Boogie Woogie Festival

Sunday, November 15, 4:00pm
at SFJAZZ Center, Miner Auditorium

 

Technical Director, Production

Job Description

Lead SFJAZZ in all phases of technical production of events – jazz concerts, performances, multi- media presentations – with a team of core production staff create world class listening and viewing experiences for patrons. The Technical Director, Production has oversight responsibility (maintenance, repair, capital recommendations) of all theatrical systems at the SFJAZZ Center.

Reports to: Director of Production
Department: Director, Production

About SFJAZZ: SFJAZZ is one of the world’s most popular and important presenters of jazz. The SFJAZZ Center is a beautiful and perfect stage for jazz artists and the community to celebrate the living American art form of jazz. The $64 million dollar Center launched in 2013 and the 32-year-old non-profit organization now crafts distinguished programming and education services from the heart of the San Francisco arts district. The budget for the 2014/2015 Season is more than $12 million with about half coming from ticket revenues.


ESSENTIAL FUNCTIONS:

  • Oversee Stage Crew to provide high quality patron experiences at SFJAZZ. Particularly, manage Audio Engineers, Lighting Designer/Engineers, Video Engineers, Stage Managers and Stage Crew. Additionally, oversee Events Services staff.
  • Collaborate with the Production Managers for all events to assess and determine technical requirements for any show or production at the SFJAZZ Center.
  • Oversee creation and maintenance of standard operating procedures, drawings and documentation related to all staging and technical systems in performance spaces.
  • Manage technical projects - from start to finish - including maintenance schedules, technical upgrades, employee trainings on technical systems including Crestron and Paradigm and all theater installations, etc.
  • Work with Finance Director and Director of Production to establish asset management system for all theatrical equipment (including backline, microphones, chairs, stands and all other theatrical gear). Create system to track all gear for repair and scheduled maintenance.
  • Provide oversight of and be the subject matter expert of the video capture, production and editing systems at SFJAZZ. Provide direction and oversight as to how these systems interact with all systems in the theater/auditoriums.
  • Problem solve and collaborate with SFJAZZ management and staff to create a solutions- based environment for all events.
  • Key advisory role in development of annual and special project budgets as needed.

REQUIREMENTS:

  • 10+ years of experience in theater or concert production with extensive knowledge of audio, lighting and video, rigging and theatrical procedures.
  • Strong collaborative cross-functional team management, and project management skills.
  • Must demonstrate creative thinking, sense of humor, supervisory confidence and the willingness to take on challenges.
  • Flexible and adapts readily to changing priorities and needs of fast-paced organization.
  • Brings a positive and “can do” attitude to any and all projects, including driving organizational culture.

OTHER:

  • Proficient in Microsoft Applications (Excel, Word,) and email.
  • Proficiency in performing arts calendaring software a plus.
  • Proficiency in Vectorworks and/or Auto CAD a plus.
  • Ability to lift at least 50 pounds.
  • Ideal candidate has a passion for Jazz and live-performance music.

To apply: To apply for this position, please submit your resume and cover letter to jobs@sfjazz.org. Please no phone calls or faxes.

SFJAZZ is an equal opportunity employer and is seeking to create a diverse and harmonious workplace.

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