Membership Manager

Job Description

The SFJAZZ Center opened in San Francisco’s Hayes Valley in January 2013. In anticipation of this new venue designed specifically for jazz performance and creation, the SFJAZZ membership has doubled in size. The Membership Manager plans and directs all aspects of the annual giving program for gifts under $1,200, including implementation of renewal and acquisition campaigns, fulfillment of member benefits, marketing and promotion of member programs, campaign analysis and reporting, and budget management. The Membership Manager will also play an essential role in ensuring the Development Department continues to meet Annual Fund goals by cultivating Members towards major gift potential.

This is an incredible opportunity for a motivated individual to define how our core base of supporters will engage with the SFJAZZ Center for many years to come while being part of a creative team that expands upon the potential of a new cultural landmark.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Develop and implement annual plans and detailed budgets for the program, as well as long-term planning that meets the goals of the organization’s overall strategic vision.
  • Direct all logistics of member renewals and acquisitions via mail, email, and phone, including overseeing Donor Services staff, vendors and volunteers in the execution of these activities.
  • Conceive and write collateral materials in promotion of the program, including renewal and acquisition mailings, benefits descriptions, and customer service pieces.
  • Collaborate with Marketing Dept. in the design and production of membership collateral; facilitate meetings, timelines, and communication between Development and Marketing Depts.
  • Coordinate fulfillment of benefits and stewardship for all levels below Leaders Circle.
  • Analyze performance of appeals and campaigns, as well as long-term membership trends and projections; present findings at team and organizational meetings.
  • Develop new strategies for increasing giving amongst current donors, reinstating lapsed donors, and acquiring new donors.
  • Collaborate with Major Gifts Officer on upgrading Members to Leaders Circle and major gifts.
  • Coordinate Artistic, Production, and Facilities Departments on all Member events.
  • Work with the Donor Services team on maintaining high standards in gift entry, acknowledgments, renewals, pledge reminders, donor records management and research.
  • Establish and maintain a high level of customer service for all current and prospective donors at performances, at the SFJAZZ Box Office, and over phone/email, including handling of sensitive customer service issues and the training of SFJAZZ staff in customer service policies and techniques.
  • Act as a best-practices leader in regards to the Tessitura CRM.
  • Represent SFJAZZ to 6,000 current donors, as well as prospective donors, vendors, consultants, and peers at other organizations.
  • Participate in Board of Trustees Development Committees meetings as needed.

This list of duties and responsibilities is not to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

STATUS AND SCOPE:

  • Detail oriented person with a commitment to consistent accuracy and thoroughness.
  • Excellent verbal and written communication skills.
  • Experience implementing direct marketing campaigns and knowledge of best practices.
  • Experience with Tessitura, Raiser’s Edge, or similar donor + ticketing database.
  • Ability to appropriately handle confidential and sensitive documents.
  • Customer service-oriented with a high level of confidence in communicating with diverse constituencies.
  • Professional demeanor and appearance.
  • Interest in jazz and jazz-related music a plus.

MINIMUM QUALIFICATIONS:

Bachelors Degree with at least 2-3 years experience running a membership program for a nonprofit organization.

WORKING CONDITIONS:

The work schedule varies from customary office hours to evenings and weekends, with the potential for long hours during critical periods such as special events.

SALARY:

Please send your resume, cover letter, sample of or link to a marketing piece you have authored, and salary requirements to jobs@sfjazz.org. Mention “Membership Manager” in the subject line.

Resumes will be accepted until position filled. No phone calls, please.

SAN FRANCISCO JAZZ ORGANIZATION (SFJAZZ) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY OF STAFF.

SFJAZZ Center Images

Interior & Exterior

SFJAZZ Center Construction Photos

John Santos Residency

Far more than a master percussionist, John Santos is an invaluable educator and cultural activist, a keeper of the Afro-Caribbean flame steeped in Cuban and Puerto Rican folkloric traditions as well as salsa and Latin jazz. Born and raised in San Francisco’s Mission District amidst an extended family of Puerto Rican musicians, he’s been at the center of the Bay Area’s Latin music scene for nearly four decades. As a visionary bandleader and noted historian, he has served on the Smithsonian Institution’s Latin Jazz Advisory Committee.

Santos has played an essential role in expanding Latin jazz’s rhythmic lexicon beyond the foundational Cuban grooves. His programming as a Resident Artistic Director reflects his pan-Caribbean sensibility.

Corporate Partnerships Manager

Job Description

The Corporate Partnerships Manager is the core staff person responsible for securing and maintaining funding from corporations through sponsorship and events.

Reporting to the Director of Development, the Corporate Partnerships Manager will design and execute all aspects of the organization’s corporate sponsorship fundraising efforts including sales, solicitations and implementation of sponsorships. The manager also generates prospect research, proposals and oversees budget administration.

Reports to: Director of Development
Department: Development

About SFJAZZ: SFJAZZ is one of the world’s most popular and important presenters of jazz. The SFJAZZ Center is a beautiful and perfect stage for jazz artists and the community to celebrate the living American art form of jazz. The $64 million dollar Center launched in 2013 and the 33-year-old non-profit organization now crafts distinguished programming and education services from the heart of the San Francisco arts district. The budget for the 2014/2015 Season is more than $12 million with about half coming from ticket revenues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Cultivate and solicit prospective and current corporate sponsors, including meeting scheduling and preparation, record-keeping and follow-up with;
  • Maintain and grow a pipeline of prospective sponsors; Qualify new leads through research, discussion with senior leadership and Corporate Committee, and other resources as necessary;
  • Design and implement sponsorship strategies that establish and maintain a reliable revenue source for the organization;
  • Ensure appropriate benefits fulfillment for all corporate partners;
  • Create and edit sponsorship proposals, presentations, and fulfillment reports;
  • Work with the Marketing Department to create up-to-date materials for the corporate sponsorship program, including organizational overviews, brochures, website, and other pieces;
  • Work with the Grants Manager in cultivating, soliciting, and stewarding corporate philanthropy.
  • Solicit in-kind requests on behalf of the organization; Oversee the tracking and acknowledgement of in-kind donations;
  • Participate in Development Department and other related meetings;
  • Create, manage, and support corporate prospect portfolios for the Chief Executive Officer and Director of Development;
  • Establish a detailed, annual plan of revenues and expenditures for the corporate sponsorship program that links to overall fundraising goals, in consultation with the Director of Development;
  • Support the Board Corporate Development Committee; Schedule committee meetings and develop agendas; Follow-up with members on assignments;
  • Produce reports and make presentations internally on the status of the corporate program and pipeline.
  • Maintain consistent communication with other departments about sponsorship conversations, needs and deliverables;
  • Represent SFJAZZ in the concert halls and in the community.

This list of duties and responsibilities is not to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

STATUS AND SCOPE:

  • Ability to conceive, plan, and execute Corporate Sponsorship program
  • Knowledge of the local and national corporate community
  • Excellent verbal and written communication, presentation, and research skills
  • Excellent organizational skills and high attention to detail
  • Ability to manage multiple priorities, while meeting all deadlines
  • Experience with working on computers and with computer programs Word, Excel, and databases; Tessitura experience highly desired
  • Entrepreneurial and creative approach to fundraising
  • Prior experience working in a performing arts organization highly desirable
  • Knowledge and interest in jazz and related music is a plus

MINIMUM QUALIFICATIONS:

B.A. required; 3-5 years experience in development with corporate giving experience or sales experience; arts fundraising experience is highly desirable.

We offer a competitive salary based on qualifications, excellent benefits, and a dynamic, casual San Francisco office. Evening work is often required. The ability to speak business-level English and a California driver’s license are also required.

To be considered for this position, submit resume and cover letter to Jobs@sfjazz.org.

SAN FRANCISCO JAZZ ORGANIZATION (SFJAZZ) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY OF STAFF.

Buy Pre-Paid Parking

Performing Arts Garage

SFJAZZ now offers Members the exclusive opportunity to pre-purchase parking for all evening performances in Miner Auditorium, Thursday – Sunday.  The cost of pre-paid parking is $20 per parking ticket and guarantees a space at the Performing Arts Garage (301 Grove St. @ Gough.) Parking must be purchased at least two weeks in advance.

To purchase parking for specific shows, contact the Box Office by phone (415-788-7353), by email (boxoffice@sfjazz.org) or in person (Franklin Street, between Fell and Linden.) The Box Office is open Tue - Sat 11AM-5:30PM and also 90 minutes prior to shows. 

Once you purchase parking, we will mail you a ticket for your reservation that you will need to present to the garage attendant when you first arrive at the Performing Arts Garage. No substitutes will be accepted. Tickets are only valid at time of entry and cannot be redeemed upon exit. 

SFJAZZ Center is Now Open!

Receives Rave Reviews!!!

"...a glimpse of the future...This long-awaited enterprise is off to a bang-up start." — The New York Times
"…celebratory and often jaw-dropping collaborations." — San Francisco Chronicle
"In what is arguably the most important milestone in West Coast jazz since the advent of the Monterey Jazz Festival in 1958..." — The Seattle Times
"…a feeling that this indeed may approximate what jazz looks like in 2013." — Los Angeles Times
"The building is breathtaking, a human-scale glass box that sweeps you in off the sidewalk. Jazz has an enviable new home in San Francisco." — JazzTimes
"They built it, and now it is time for people who take their jazz listening seriously to come." — SF Examiner
"This is an institution that understands where it comes from, and it will be a pleasure to see where it goes." — DownBeat

Read the Reviews:
As Open as the Genre It Celebrates by The New York Times
SFJAZZ Center Opens as Temple of Jazz in California by The New York Times
This Building Sounds The Right Note by Wall Street Journal
San Francisco turns up the sound on jazz by LA Times
SFJAZZ Center Makes a Splash on Opening Night by LA Times
SFJAZZ Concert Hall - Upbeat Opening by SFGate.com
West Coast gets swing at San Francisco jazz center by San Jose Mercury News
SFJAZZ Center a West Coast oasis for the genre by The Seattle Times
The first week of concerts at the new SFJAZZ Center by SF Examiner
SFJAZZ Center's Opening Night Concert by SF Weekly
SFJAZZ Christens New Facility with All-Star Gala by DownBeat
SFJAZZ Center Is Open for Business by JazzTimes
Sandow Birk & Elyse Pignolet Murals for SFJAZZ Center Mural by Juxtapoz Magazine
A New Cultural Hub For San Francisco by Dwell Magazine

Dave Holland Residency, Feb 7-10

Far more than one of the jazz’s greatest bassists, Dave Holland has inhabited the music’s adventurous edge ever since Miles Davis hired him to anchor his band in 1968 as it rapidly morphed from an acoustic powerhouse to a pioneering fusion combo. After spending years exploring the outer reaches with Anthony Braxton and Sam Rivers, the British-born bassist started leading his own ensembles, which have served as a proving ground for a legion of celebrated improvisers. His SFJAZZ Center residency offers a chance to experience Holland in an array of settings, both alone and with a dauntingly talented cast of collaborators.

Attending an SFJAZZ Center event for the first time?

Make your first show at the SFJAZZ Center memorable and relaxing! Get answers to questions frequently asked by new concertgoers.

Can I bring the kids to an SFJAZZ show?

We recommend that you don’t bring children younger than ten to SFJAZZ shows, which tend to be too long for most young children. Kids of all ages can enjoy our Family Concerts. All children must have a ticket to be admitted to the show.

Where are the nearest ATMs?

Get cash fast by visiting a number of ATMs on Gough & Fell Streets (including Walgreens), but don't worry, credit cards are accepted at the SFJAZZ Center's Box Office, Gift shop, as well as all the lobby bars.

Is there handicap accessible seating in the auditorium?

Absolutely. The SFJAZZ Center is fully accessible to all patrons. To locate handicap accessible seats online, select the seats that feature a wheelchair symbol. To purchase handicap accessible seating over the phone, call our Box Office at (415) 788-7353.

Are cameras allowed in the theatre?

No cameras or photography are allowed in the Robert N. Miner Auditorium.

Can I bring food and/or drinks into the auditorium?

You can bring drinks purchased at one of our lobby bars into the auditorium. Food is not allowed in the auditorium.

Are there food and drinks available at the SFJAZZ Center?

The renowned chef Charles Phan of The Slanted Door Group runs the cafe/bar at the SFJAZZ Center. South is open for dinner with an exciting new menu featuring rustic sustainable Mexican small dishes and refreshing tropical cocktails, with lots of rum and tequila. Rymee Trobaugh, formerly of Zuni Cafe, is offering dishes like albondigas, clam ceviche, shrimp sopes, and rabbit in yellow mole.

Closed Mondays. Open Tuesday-Sunday for dinner (5:30pm-10:00pm).

Reservations are strongly encouraged on performance nights via Open Table.

Additionally, SFJAZZ Center has a number of lobby bars that serve both alcoholic & non-alcoholic beverages.

What should I wear?

Have fun, dress up, put on your favorite hat or come casual! We kindly just ask that all patrons respect everyone attending the concert and avoid wearing anything offensive. Shirt and shoes are also required.

Does the SFJAZZ Center have a Lost & Found?

Articles lost or found will be held at the first floor Box Office until the end of the performance. If lost or found items are not claimed at the end of a performance please contact a customer service represenative at (415) 788-7353, where you'll receive further instructions on how to reclaim your lost item.

What if I am late for a performance?

If you arrive at the SFJAZZ Center after the performance has begun you must wait in the lobby until there is a break. Once there is a break in the music, an usher will help you to your seat. While it is best to arrive early, you can sip on a glass of wine, take in the amazing murals in our lobby, or purchase some SFJAZZ merchandise while you wait. All bars will remain open during the performance.

Silence those cell phones!

No one wants to hear a personalized ring tone during a performance, so make sure and keep cell phone ring tones on silent. We also ask that patrons answer any phone calls either in the lobby or outside the SFJAZZ Center.

Show appreciation appropriately!

SFJAZZ encourages our patrons to express enthusiastic displays of appreciation during a performance. Jazz is all about improvisation, so feel free to show your enthusiasm after a smoking solo, clap along to a groove, or get up and dance near your seat.

What about a souvenir?

From bottle openers to hoodies, we have a large variety of merchandise available at our gift shop, located in the first floor lobby.

Got a great idea?

Contact patron services to send comments and suggestions our way at (415) 788-7353 or email us at boxoffice@sfjazz.org.

Can I be added to the mailing list for the SFJAZZ Center?

Yes, sign-up for our weekly e-newsletter by clicking here and registering a new account with us. After you set-up an account with us, you should start to receive our weekly e-newsletter.

Plan Your Visit to the SFJAZZ Center

To enhance your experience at the SFJAZZ Center, here are some helpful resources on how to make the most of your visit. 

Find directions to the SFJAZZ Center, parking and public transit options, and taxi phone numbers.

The Hayes Valley neighborhood provides a wealth of options for pre-show dining and cocktails including Charles Phan's 'South' bar, located at the SFJAZZ Center.

Staying overnight? SFJAZZ encourages you to keep these suggested hotels in mind for any future San Francisco accommodations needs.

Make your first show at the SFJAZZ Center memorable and relaxing! Get answers to questions frequently asked by new concertgoers.

The SFJAZZ Center’s second floor features three commissioned tiled murals, created by the team of Sandow Birk and Elyse Pignolet. Two of the murals titled Jazz and the City” and "Jazz in the Nation", in the upstairs lobby, combine to form one overall composition - a fictionalized cityscape made up of influential and important jazz venues from across the United States and San Francisco. The third mural, "Jazz and the Afterlife,” is a parody of religious "Judgment Day".

Directions, parking and more important information for all non-SFJAZZ Center venues including Grace Cathedral, Davies Symphony Hall, Paramount Theatre and others.

SFJAZZ Center is Now Open!

Receives Rave Reviews!!!

"...a glimpse of the future...This long-awaited enterprise is off to a bang-up start." — The New York Times
"…celebratory and often jaw-dropping collaborations." — San Francisco Chronicle
"In what is arguably the most important milestone in West Coast jazz since the advent of the Monterey Jazz Festival in1958..." — The Seattle Times
"…a feeling that this indeed may approximate what jazz looks like in 2013." — Los Angeles Times
"The building is breathtaking, a human-scale glass box that sweeps you in off the sidewalk. Jazz has an enviable new home in San Francisco." — JazzTimes
"They built it, and now it is time for people who take their jazz listening seriously to come." — SF Examiner
"This is an institution that understands where it comes from, and it will be a pleasure to see where it goes." — DownBeat

Read the Reviews:
As Open as the Genre It Celebrates by The New York Times
SFJAZZ Center Opens as Temple of Jazz in California by The New York Times
This Building Sounds The Right Note by Wall Street Journal
San Francisco turns up the sound on jazz by LA Times
SFJAZZ Center Makes a Splash on Opening Night by LA Times
SFJAZZ Concert Hall - Upbeat Opening by SFGate.com
West Coast gets swing at San Francisco jazz center by San Jose Mercury News
SFJAZZ Center a West Coast oasis for the genre by The Seattle Times
The first week of concerts at the new SFJAZZ Center by SF Examiner
SFJAZZ Center's Opening Night Concert by SF Weekly
SFJAZZ Christens New Facility with All-Star Gala by DownBeat
SFJAZZ Center Is Open for Business by JazzTimes
Sandow Birk & Elyse Pignolet Murals for SFJAZZ Center Mural by Juxtapoz Magazine
A New Cultural Hub For San Francisco by Dwell Magazine

Dave Holland Residency, Feb 7-10

Far more than one of the jazz’s greatest bassists, Dave Holland has inhabited the music’s adventurous edge ever since Miles Davis hired him to anchor his band in 1968 as it rapidly morphed from an acoustic powerhouse to a pioneering fusion combo. After spending years exploring the outer reaches with Anthony Braxton and Sam Rivers, the British-born bassist started leading his own ensembles, which have served as a proving ground for a legion of celebrated improvisers. His SFJAZZ Center residency offers a chance to experience Holland in an array of settings, both alone and with a dauntingly talented cast of collaborators.