Senior Manager, Membership

Senior Manager, Membership

The Senior Manager, Membership oversees stewardship of more than 14,000 donors who give up to $1,500 annually, while developing strategies to grow the SFJAZZ membership community. The role is focused on creating and conducting engaging membership campaigns and providing vision, coaching, and supervision for a Donor Services team of three. Success in this role includes the ability to inspire thoughtful collaboration with staff in the Development, Marketing, Box Office, Operations, and Artistic departments and a strong understanding of the motivations of a curious, diverse, and deeply engaged base of music fans. During the COVID-19 pandemic, SFJAZZ’s newly launched digital program has enlisted more and retained more than 5,000 new monthly and annual members from all 50 states and around the world.

SFJAZZ is one of the world’s most popular and important presenters of jazz. The SFJAZZ Center is a beautiful and perfect stage for jazz artists and the community to celebrate the living American art form of jazz. The $64 million dollar Center launched in 2013 and the 38-year-old non-profit organization now delivers distinguished programming and education services from the heart of the San Francisco arts district. The pre-pandemic budget for the organization was over $19 million; 60% derived from ticket sales.


This list of duties and responsibilities is not all-inclusive and may expand to include other duties or responsibilities that management may deem necessary from time to time.


The work schedule varies from customary office hours to unpredictable hours, with the potential for long hours during critical periods and special events. This job occasionally requires work during evenings and weekends.

We offer a competitive salary based on qualifications, excellent benefits, and, post-pandemic, a dynamic, casual San Francisco office. The ability to speak business-level English is also required.

SFJAZZ IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY OF STAFF.  We particularly welcome those who bring the gifts of diversity to our organization. People of color, people who identify as LGBTQIA, and persons with disabilities are encouraged to apply.

Please send your resume, cover letter and salary requirements to the email address: jobs [at] sfjazz [dot] org. Writing and other work samples are welcome. Mention “Senior Manager, Membership” in the subject line. Resumes will be accepted until the position filled.

Job Title: Senior Manager, Membership
Department: Development
Reports To: Director of Development
FLSA Status: Exempt
Prepared Date: April 23, 2021

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