SFJAZZ Members are a group of dynamic and enthusiastic music fans who are passionate about supporting the art form of jazz. At any level of membership, you’ll receive generous benefits that are designed to save you money and bring you closer to the music, like access to tickets before the public, discounts on concerts throughout the year, invitations to special Members-Only events and Listening Parties, and no ticket service fees (Members rate this the most valuable benefit!).

In addition, membership funds provide crucial support to all of SFJAZZ’s artistic and education programs, making it possible for students of all ages to experience jazz music. 

To join or renew, please click here.

When you purchase a membership over the phone, onsite at SFJAZZ, or online, the membership will be active immediately. If you are having trouble online, try logging out and back in to SFJAZZ.org.

Yes! All membership gifts are tax-deductible donations to SFJAZZ. All membership gifts under $1,500 are 100% tax-deductible.

Your membership benefits can be used online at SFJAZZ.org, or by contacting the SFJAZZ Box Office in person at the SFJAZZ Center or by calling 415.788.7353 (the Box Office is available Wed-Sat 12pm-5:30pm, and at shows).

First, check to make sure you can log in to your membership account. If you don’t know your password, please use the “Forgot Password” link at the login page. You may also need to log out, close your browser, and try again.

Secondly, check under “My Account” to make sure your membership is active, manage your account details, and view your ticket history. The “My Benefits” tab provides information about your membership level, benefits, and expiration date. 

We are gladly available to help you with your membership account. Please reach out to our membership department at [email protected] or 415.283.0337 for any inquiries about your membership account.

Memberships are non-transferable; benefits may be redeemed by up to two members in your household (sharing the same postal address and login). There is no limit on the number of tickets one may purchase as a Member, and those tickets may be enjoyed by non-Members. Members are also welcome to bring non-Member guests to Members-Only concerts and events.

Yes! SFJAZZ proudly offers a discounted membership level for Bay Area students, educators, school administrators, and support staff. We also offer a discounted membership level for seniors ages 65 and over.

Yes! You can double your donation and upgrade your membership level through your employer’s matching gift program. Please follow the instructions from your employer. The tax ID for SFJAZZ (San Francisco Jazz Organization) is 94-2990335.

SFJAZZ does not produce member cards, as your membership benefits can be easily redeemed online or by contacting the Box Office. After making a membership gift, you’ll receive a welcome email within 24 hours, and a physical letter for your tax purposes within 4 weeks. If you are part of the Giant Steps program, you will receive a giving summary letter totaling your installment payments for the year in late February.

Yes! To give a membership to someone else, please visit the Gift Memberships page , select the desired memberships level, and fill out your recipient’s information. Gift memberships are processed manually by our team, and may take 3-5 business days for processing, depending on the volume.

Please note: an email or postal address of the recipient is required to set up a gift membership.

The gift membership materials will be emailed either to you or directly to the recipient (whichever you’ve specified) within 5 business days of purchasing. The package will be a pdf document that can be easily printed or forwarded along to your recipient. You also have the option to include a special note to the gift recipient along with the membership materials. 

We recommend also including a gift certificate with your gift membership! Click here for more information.

All Members (excluding SFJAZZ At Home Members) who purchase 10 or more tickets in a single transaction qualify for a 10% discount on their order.

All tickets, no matter your membership level, can be exchanged up to 48 hours before a show. Ticket return fees are $25 for Senior, Community, and Supporter-level Members, as well as non-Members. For Members at the Contributor level and above, the $25 return fee is waived.

Tickets that are returned within 48 hours of a show cannot be exchanged and can instead be donated (you will receive a letter for tax purposes in mid-February for your donation).

Please take a moment to view all SFJAZZ ticket policies.

On the day of the event Members at the Contributor level and above can purchase up to two tickets for half the price – one for themselves and one for a guest. 50% off same-day tickets are only available in person at the SFJAZZ Center. This benefit is not currently available for redemption online or over the phone.

Box Office Hours:
Wednesday—Sunday: 12 PM-5:30 PM
Sunday: 90 minutes prior to shows (walk up only)
Closed Monday & Tuesday

Same-day discounts are subject to availability and cannot be combined with other discounts (25% off concerts, promotional codes, etc.), or retroactively applied to exchanges or previously purchased tickets.

This benefit is not applicable to visiting presenters or SFJAZZ educational events.

We’d be happy to help you to upgrade. If your current membership expires in 5 months or less, your membership upgrade (of the full amount of the level) will be recognized as a renewal. Your new expiration date will be one year from your current membership expiration date, but your upgraded benefits will be available now!

If your membership expires in 6 months or more, you can upgrade by paying the difference in amounts, keeping your current expiration date. Please contact us at [email protected] or 415.283.0337 for assistance with upgrading your membership.

Automatic renewals allow you to enjoy SFJAZZ benefits at various levels without interruptions. If you are already a member and would like to activate automatic renewal, follow these easy steps:

• Visit the My Membership section of your account at SFJAZZ.org
• Check the “Auto Renew Opt-In” box
• Add a new payment method or select an existing method through our secure site
• Hit “Submit Auto-Renew Updates”...and you’re enrolled!

If you are not currently a Member, join today at the Senior, Supporter, Contributor, Benefactor, Patron, Monthly or Annual At Home level and your membership will start with automatic renewal turned on. You can unenroll/opt-out at any time, at no charge, via the My Membership section of your account at SFJAZZ.org.

If you purchase a membership that automatically renews, unless you cancel the membership or notify us of your decision to terminate your membership prior to expiration of the Term, your membership will automatically renew at the end of each Term for a new Term of the same duration as the prior Term. If your membership is on an annual Term, we will notify you at your designated email address at least fifteen (15) days prior to the end of the then-current annual Term so that you have an opportunity to elect not to renew.

If you purchase any automatically renewing membership, you agree that we will charge the payment method on file on the first day of each renewal Term for the relevant membership at our then-current fees. If the payment method on file becomes invalid due to an expired credit card or other similar reason and we are unable to charge you on the next billing period, we reserve the right to suspend your access to any SFJAZZ Content until you update your payment method. If you fail to update your payment method within a reasonable amount of time, we may cancel your membership.

View the complete Terms & Conditions for automatic renewal in this FAQ.

If you purchase a membership that automatically renews, you may cancel the membership at any time before the end of the current Term and the cancellation will take effect at the end of the current Term. You will retain access to the SFJAZZ Content from the time you cancel until the end of the current Term, and will not receive a refund or credit for any remaining days in the current Term.

To unenroll or opt-out, choose from any of the following methods:

• Visit My Membership in your account at SFJAZZ.org, uncheck the “auto renew opt-in” box, and select “Submit”
• Email [email protected]
• Call (415) 283-0337
• Write to SFJAZZ Membership Dept., 201 Franklin St., San Francisco, CA 94102

How do I update my credit card information for the automatic renewal program?

Visit My Membership in your account at SFJAZZ.org, add a new payment method or select a preexisting one, and be sure to select “Submit Auto-Renew Updates”. Your new payment method will be used for the next billing cycle.

How do I request that my personal information be deleted from the SFJAZZ database?

If you would like your personal information deleted from the SFJAZZ customer database, please write us with your request at:

• Email [email protected]
• Call (415) 283-0337
• Write to SFJAZZ Membership Dept., 201 Franklin St., San Francisco, CA 94102

Please allow ten business days for requests to be processed. You will receive a receipt confirming the deletion of your personal information once complete.

If you purchase a membership that automatically renews, you may cancel the membership at any time before the end of the current Term and the cancellation will take effect at the end of the current Term. You will retain access to the SFJAZZ Content from the time you cancel until the end of the current Term, and will not receive a refund or credit for any remaining days in the current Term.

To cancel your membership, you may do any of the following: (i) for Members enrolled in automatic renewal, visit the My Membership section of your SFJAZZ.org Account, and select the opt-out option; (ii) send an email with your cancelation request to [email protected]; (iii) write to us at SFJAZZ Membership Department, 201 Franklin Street, San Francisco, CA 94102; or (iv) call us at (415) 283.0337.

If you purchase a membership that automatically renews, unless you cancel the membership or notify us of your decision to terminate your membership prior to expiration of the Term, your membership will automatically renew at the end of each Term for a new Term of the same duration as the prior Term. If your membership is on an annual Term, we will notify you at your designated email address at least fifteen (15) days prior to the end of the then-current annual Term so that you have an opportunity to elect not to renew.

If you purchase any automatically renewing membership, you agree that we will charge the payment method on file on the first day of each renewal Term for the relevant membership at our then-current fees. If the payment method on file becomes invalid due to an expired credit card or other similar reason and we are unable to charge you on the next billing period, we reserve the right to suspend your access to any SFJAZZ Content until you update your payment method. If you fail to update your payment method within a reasonable amount of time, we may cancel your membership.

If SFJAZZ choose to increases or decreases the pricing of memberships in the automatic renewal program, and thereby adjust the recurring amount to be charged to you on an ongoing basis, we will notify you at the email address on file within at least fifteen (15) days prior to the next pending charge in your cycle.