Tickets purchased for SFJAZZ concerts are non-refundable, except in the event of a cancelled performance. Refunds are then given in original form of payment. Per ticket and per order handling fees are non-refundable, with no exceptions.
We charge a $10 flat fee for ticket returns purchased for SFJAZZ concerts. This fee is waived for all members at the Contributor level ($150/year) and above. This valuable benefit of membership allows members to make ticket returns for concerts within the same season or to receive ‘Box Office Credit’ for purchasing tickets to a concert in a future season. Ticket returns are accepted up to 48 hours prior to the performance.
If you have tickets you would like to exchange either for another concert or for Box Office Credit, please contact the Box Office at 415.788.7353 or initiate a return by logging into your account and going to the "My Tickets" tab.
Third party online reselling is prohibited. Tickets purchased through other vendors cannot be honored. Resold tickets or duplicate orders are subject to cancellation. In the event of ticket questions, only the original purchaser can be assisted at the SFJAZZ Box Office.
SFJAZZ is not responsible for lost or stolen tickets and is not obligated to replace/reissue lost or stolen tickets. Once tickets are purchased, paid and given/sent to the purchaser, they are the sole property and liability of the purchaser. Tickets for “General Admission” concerts cannot be reissued. If you have questions about lost or stolen tickets, please contact the Box Office.
How do I print my tickets?
Print-at-Home tickets require that you’ve installed Adobe Reader, version 7 or later, on your computer. Adobe Reader is a free program for viewing PDF files. Download Adobe Reader. Once you have Adobe Reader installed, open the PDF attachment that contains your tickets. Click "File" then "Print."
What if I don’t receive my tickets?
Typically, you should receive your tickets within 10-15 minutes of placing your order. If you do not receive your Print-at-Home tickets within 2 hours, please contact the SFJAZZ Box Office at 415.788.7353 or firstname.lastname@example.org.
I lost my tickets and lost my original e-mail. What do I do?
Please contact the SFJAZZ Box Office at 415.788.7353 or email@example.com. Reprinted tickets will be held at the Box Office for pick up on the day of the concert. You will be asked to show a photo ID in order to pick up the tickets.
I lost my Print-at-Home ticket but still have the original e-mail. Can I reprint my tickets?
You can reprint your tickets from the original e-mail. However, each ticket’s barcode only allows one entry into the hall. If you lost your ticket at home, we suggest you reprint from the original e-mail. If you are unsure where you lost your tickets and it’s possible someone may try to use the tickets, please contact Box Office and we’ll arrange duplicate tickets for you to pick-up at the venue on the day of your show. This will invalidate the barcode on your Print-at-Home tickets, and you will be asked to show a photo ID in order to pick up your tickets.
Tickets to SFJAZZ concerts can be donated back to SFJAZZ as a tax-deductible contribution. Proceeds from tickets donated help provide funding for concert programming and community-based jazz education. Ticket donations are accepted up until scheduled show time. Only unused tickets may be submitted for donation. Donation acknowledgement letters for tax purposes will be sent out in late February for the calendar year prior.
Tickets for Children
SFJAZZ discourages audience members from bringing infants to concerts so as not to disturb the performers or other patrons (the one exception applies to family matinee concerts, where children of all ages are welcome). Non-infant children under two years of age do not need tickets to regular concerts and may sit on parents’ laps. Children over two years are required to have a ticket for entry.
For any other ticket related inquiries, please contact the SFJAZZ Box Office.