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FAQ

What if my e-ticket is blank, or missing information?

How are e-tickets delivered? Do I need to print out my e-ticket?

How can I redeem vouchers for concert tickets?

How do I get tickets that I won through a radio station?

How can I purchase wheelchair seats?

What is “Will-Call” and where is it?

What can I do if I've lost my tickets?

If I can’t go to a concert or an education event, can I get a refund?

Can I exchange tickets that I've purchased?

Do you sell tickets for any other non-SFJAZZ events?

If my seats skip a number (e.g. seat 1 and seat 3), are they together?

In my account preferences, why am I unable to choose a prefix other than Mr., Mrs., Ms., or blank?

Is there a limit on the number of tickets I can purchase?

Can I buy tickets for other people using my membership?

Do members get better seats than non-members?

How can I buy tickets without paying service charges?

What do the different ticket prices mean?

Can I pick out my seats?

What about group discounts?

Are there any discounts on tickets?

What if I want to buy tickets to a sold out show?

Are tickets available on the night of the concert?

What are the Box Office hours?

Where is the SFJAZZ Box Office?

What are the rules of conduct?

Don't see what you're looking for here?

Contact Box Office