Frequently Asked Questions - General

Depending on how you are viewing your e-ticket, the information might not show up for several reasons. If you are viewing it on a mobile device or iPad without the Adobe Reader app, information may not appear. If you are viewing it on a laptop screen with low resolution or again outside of the Adobe Reader program, the information may get condensed and not appear. You can try opening the tickets in the Adobe Reader program before printing. The most important information for entering the theater is a clear, scannable barcode.

You should receive a second email with an attached .pdf of your tickets. You need to print it out because e-tickets cannot be scanned from phones or mobile devices. If you do not receive the .pdf of your ticket please let us know and we will resend it.

If you purchase a ticket via our mobile app, receipt of a confirmation number means that your order was completed. Your tickets will be held at the box office for pickup with a photo ID.

If you have official SFJAZZ ticket vouchers for a specific concert, you must exchange them for regular tickets prior to the show. Vouchers should be redeemed in person at the concert venue box office no later than 30 minutes before show time. Vouchers are not redeemable at any other time or location.

SFJAZZ frequently offers free tickets to local radio stations for contests and giveaways. If you won tickets to a specific SFJAZZ concert thru a radio station, you will be contacted by the station and informed about the procedures for claiming your tickets. All radio ticket winners should report to the box office window at the concert venue no later than 45 minutes prior to show time. Your name will be on the SFJAZZ Guest List and you will be required to show a photo ID to pick up tickets. After the deadline, any unclaimed tickets for radio winners will be released for sale.

In accordance with ADA regulations, our concert venues provide specifically designated wheelchair accessible seating that is reserved for those needing such accommodations. For more information on wheelchair seating, call 415-788-7353 or email to

Will-Call is the term used when tickets that have been ordered in advance are set to be picked up at the concert. Typically, any order placed within five to seven days of the concert date will not be mailed and will instead be automatically left at “will-call” to be claimed the night of the concert. (Express shipping is offered for online orders and phone orders at an additional cost.) To claim tickets being held at will-call, bring your photo ID, credit card and confirmation number to the venue. The box office and will-call both open 90 minutes prior to show time. There will be signs in the venue lobby and at the box office directing patrons to the will-call area.

Contact the box office immediately at or 415-788-7353. You may be asked for your order number or name and address for verification.

Yes. If you are unable to attend the concert or use all of your tickets, SFJAZZ welcomes donated tickets by mail or fax in advance with 24-hours notice or on the night of the concert at the box office. While a refund cannot be given for donated tickets, your purchase is considered a tax-deductible donation to SFJAZZ. You will receive a confirmation letter at the end of the season documenting the total value of your donation for tax purposes. Once your tickets have been donated, they are considered invalid.

Yes, SFJAZZ now accepts ticket exchanges. The fee for a ticket exchange is $10 per transaction (Free for SFJAZZ Members at the Contributor level and above). Ticket exchanges must be completed no later than 48 hours prior to the show. Tickets may either be exchanged for another event or returned for ticket credit to put toward future ticket purchases. Please contact the box office at 415-788-7353 if you need assistance with a ticket exchange.

No. SFJAZZ handles ticketing only for SFJAZZ events.

Yes. In many of our concert venues (Nob Hill Masonic Center, Herbst Theatre, Palace of Fine Arts, Calvin Simmons Theatre, Davies Symphony Hall, War Memorial Opera House), the seating is arranged with single or double-digit even numbered seats on one side of the hall and odd numbered seats on the other. So if your string of seats is consecutive even or odd numbers, all your seats are still together.

To serve the diversity of our community, SFJAZZ has omitted the selection of professional and religious prefixes that may suggest the inclusion of some and not others. Our selection allows the basic salutations and the ability to opt out for those individuals who do not identify with the options provided.

No. For most concerts, SFJAZZ encourages you to buy as many tickets as you like. To deter “scalpers” and ensure that members have access to the most popular concerts, SFJAZZ may occasionally enact a ticket limit for specific shows.

Yes. Your membership is yours to use as you wish. Feel free to buy tickets for family, friends or colleagues. Remember: To qualify for member benefits such as advanced ticket-buying and discounts, you must place and pay for the ticket order under your membership account. The tickets will be given or mailed directly to you. Then you may distribute the tickets to others on your own.

Yes. SFJAZZ members take advantage of their exclusive, members-only ticket sales period to secure the best seats. There are two on-sale periods per year – mid-summer for the San Francisco Jazz Festival and mid-winter for the SFJAZZ Spring Season. Since member tickets go on sale two to three weeks in advance of the general public, members have access to the very best selection of seats. Once public sales begin, then members and non-members have access to the same selection of available seats.

Ticket order forms are mailed in our season brochures and newsletters. You may also request an order form to be faxed to you by calling 415-788-7353.

SFJAZZ members can submit online ticket orders as well as purchase tickets by phone, fax and mail free of service charges at any time. All SFJAZZ customers (members and non-members) save money on tickets purchased in person at the SFJAZZ box office – there are no service charges. Tickets purchased day of show at the venue, or “at the door,” are also free of service charges (door sales begin 90 minutes prior to show time). Get more information on ticket buying options.

SFJAZZ offers multiple levels of ticket pricing, each of which correspond to a specific area of the theatre. The highest price signifies the most front and most centrally located seats. In certain venues, the lowest priced tickets may have view limitations or obstructions. Some price ranges are available on multiple floors or levels within a theatre, while other prices may be limited to one specific area. Keep in mind that seating choices are based upon personal preferences, and you should purchase the tickets that best suit your own taste.

Yes, by specific methods only. When purchasing tickets, specific seating selections can be made via all purchase methods except fax and mail, which offer the best available seating in the selected price range, but do not allow for specific seat choices.

SFJAZZ also has a group discount program that is ideal for conventions, tours, schools, churches, alumni groups and other organizations planning special events. Purchase 10 or more tickets and receive 10% off the regular ticket price! Groups of 25 or more receive 15% off! Some group discounts may vary according to show and season. For more information about group orders, write to or call 415-788-7353.

Yes. One of the benefits of SFJAZZ membership is exclusive access to ticket discounts that are only offered to members. Members currently receive 10% off orders of 10 tickets or more in a single purchase. The SFJAZZ Student Rush Program offers eligible students with valid ID half-price tickets at the concert venue box office only starting 30 minutes prior to show time (based on availability, some restrictions apply).

Even on sold out shows, some tickets may be released or returned for sale just prior to the concert. Please check with the box office at the venue starting 90 minutes before show time to find out if any seats may become available for sale. There may be a stand-by line for those waiting to purchase tickets as they become available. Student rush tickets are not offered on sold out shows.

Yes. Tickets are generally available on the night of the concert at the individual concert venue's box office. Even at sold out shows, some tickets may be released for sale at the door and sold on a first-come, first-serve basis. All venue box offices open 90 minutes prior to show time. Tickets are only available at venue box offices the night of show, not at any other time.

11AM-5:30PM OR Until end of final show
Sunday-Monday: 90 minutes prior to all shows

The SFJAZZ Box Office & Retail Store is located at 201 Franklin Street (at Fell) in San Francisco's Hayes Valley. Just a few blocks from the Civic Center BART station and Van Ness Muni.

The rules of conduct can be viewed here.