CartSFJAZZ At Home FAQ
FRIDAYS LIVE
Having audio/video sync issues? No video in your video player?
Having audio/video sync issues? No video in your video player?
We recommend using Chrome or Firefox browsers to watch Fridays Live. Most playback issues tend to occur while using the Safari browser.
Make sure your internet connection is stable. If your internet connection is not stable, and you happen to have an ethernet cable - connect your laptop directly to ethernet.
Refresh your browser and close other tabs.
If none of these options work, try lowering the resolution on the video player. This can be done during the stream by clicking the Settings “wheel” icon toward the lower right of your video player and lowering your resolution to one of the available settings. Note: this will refresh your concert feed.
No video in your video player? Try opening an "incognito" (Chrome) or private (Firefox, Safari) browsing window to access Fridays Live.
Here are some additional troubleshooting options while watching Fridays Live:
> If you get an error code, please refresh the page and the stream usually restarts.
> If you see "Waiting for live event to start..." on the screen and you know the show is past its listed start time, first, refresh the page, then clear your browser cookies and cache for the SFJAZZ.org domain.
> Try a different browser (again, we recommend the use of Chrome or Firefox) and see if you get different results.
> Disable any added plugins or extensions (for ad blockers, etc.).
How do I watch Fridays Live or Saturday Encores?
How do I watch Fridays Live or Saturday Encores?
The easiest way to watch Fridays Live (or Saturday Encore) is to login at SFJAZZ.org/Watch. If you don’t have a login or “SFJAZZ at Home” membership, you can sign up easily at SFJAZZ.org/join.
Can I watch Fridays Live broadcasts On-Demand?
Can I watch Fridays Live broadcasts On-Demand?
Currently, SFJAZZ is only offering one rebroadcast, the Saturday morning (11am PT) after a Fridays Live premiere. Stay tuned for an announcement on On-Demand offerings in the future!
How do I cast Fridays Live to my TV?
How do I cast Fridays Live to my TV?
You can watch Fridays at Five on your Smart TV by casting via your TV’s streaming extension (i.e. Chromecast, Airplay, Roku, Vizio SmartCast, Amazon Fire TV, etc). Click on the links mentioned to access full how-to guides for each streaming extension. For more information on casting from YouTube, click here.
How to cast from phone to TV
From iPhone | From Android (requires Chromecast accessory)
How to cast from tablet to TV
From Apple tablets | From Android tablets
How to cast from laptop to TV
Windows (must have version 10 installed) | Mac
How do I participate in the Fridays Live chat?
How do I participate in the Fridays Live chat?
Please note: the Fridays Live chat is best experienced from desktop or laptop and may not be compatible with all mobile browsers.
Once you’ve logged in to sfjazz.org, go to the Fridays Live watch page. (Note: the live chat will display on the Watch page after 5 PM PT.) To the right of the video player, you’ll see the live chat window. Simply enter your name, accept Vimeo's Terms of Service and privacy policy, and click 'Join'. You’re all set! Have fun chatting with your favorite artists and other fans, and enjoy the show!
THE SFJAZZ APP
How do I log into the iOS app?
How do I log into the iOS app?
Make sure you are running iOS 12 or higher.
1. Download the SFJAZZ iOS app on your iPhone or iPad.
2. Open the app and tap Log In.
3. Enter your same SFJAZZ Membership email address that you use to log into SFJAZZ.org, and tap Next.
4. Check your inbox – you’ll receive a login link via email from “SFJAZZ At Home”. Open it and click “Sign in now,” and the iOS app will refresh and log you in to watch! Note: if you don’t receive an email, tap the “Resend email” button in the app.
5. Enjoy, and don’t forget to leave us a good review so more jazz fans discover SFJAZZ!
If you need any help setting up the app, please email us at digitalsupport@sfjazz.org.
How do I log into the Android app?
How do I log into the Android app?
Make sure your device is running Android 5.0 or higher.
1. Download the SFJAZZ Android app on your tablet or phone.
2. Open the app and tap "Log On".
3. Enter your same SFJAZZ Membership email address that you use to log into SFJAZZ.org, and tap Continue.
4. Check your inbox – you’ll receive a login link via email from “SFJAZZ At Home”. Open it and click “Sign in now,” and the Android app will refresh and log you in to watch! NOTE: if you don’t receive an email, tap the “Resend email” button in the app.
5. Enjoy, and don’t forget to leave us a good review so more jazz fans discover SFJAZZ!
If you need any help setting up the app, please email us at digitalsupport@sfjazz.org.
How do I log in & watch with the Apple TV app?
How do I log in & watch with the Apple TV app?
Make sure you have a 4th Generation Apple TV or higher, and are running tvOS 11 or higher.
1. Turn on your Apple TV (4th Generation) and open the App Store. Also, be sure that you are running tvOS11 or higher.
2. Search for the "SFJAZZ" app, and Install it on your Apple TV.
3. Once installed, open the app and click the "Log In" button.
4. On the next page, you’ll see an activation code.
5. Click “Activate Now.”
6. On a different device (computer or phone), visit the SFJAZZ At Home activate page and sign in using the same SFJAZZ Membership email address that you use to log into SFJAZZ.org, and click “Next”.
7. On the next screen, click "Email me a sign in link." (Note: the At Home app and SFJAZZ website use separate credential systems, so please use the email option.)
8. Check your inbox – you’ll receive a login link via email from “SFJAZZ At Home”. Open the email and click “Sign in now.”
9. The Apple TV app will refresh, and you are all set to watch.
10. Enjoy, and don’t forget to leave us a good review so more jazz fans discover SFJAZZ!
If you need any help setting up the app, please email us at digitalsupport@sfjazz.org.
How do I log into the Android TV app?
How do I log into the Android TV app?
Make sure you have an Android TV 1st Generation device or higher.
1. Add the SFJAZZ Android app to your Android TV (you may need to search "SFJAZZ").
2. Open the SFJAZZ Android channel on your Android TV, and click “Log In.” On the next page, you’ll see an activation code. Click “Activate Now.”
3. On a different device (computer or phone), visit the SFJAZZ At Home activate page and sign in using the same SFJAZZ Membership email address that you use to log into SFJAZZ.org, and click “Next.”
4. Check your inbox – you’ll receive a login link via email from “SFJAZZ At Home”. Open the email and click “Sign in now.” NOTE: if you don’t receive an email, tap the “Resend email” button in the app.
5. If you click the “Email me a login link” button, you’ll receive an email from “SFJAZZ At Home.” Open it, and click "Sign In Now."
6. You’ll be directed to a page that will prompt you to enter the activation code displayed on your TV. Enter that code, then click “Activate.”
7. The Android app should automatically reload, and you are all set to watch.
8. Enjoy, and don’t forget to leave us a good review so more jazz fans discover SFJAZZ!
If you need any help setting up the app, please email us at digitalsupport@sfjazz.org.
How do I log in on the Roku channel?
How do I log in on the Roku channel?
Make sure you have a 3rd generation Roku device or higher. Please note: On-Demand and Pay-Per-View concerts are currently not available on Roku.
1. Add the SFJAZZ at Home Roku channel to your Roku (you may need to search "SFJAZZ").
2. Open the SFJAZZ Roku channel on your Roku, scroll down and click “Log In.”
3. NOTE: The new SFJAZZ app uses a different login platform than SFJAZZ.org, so your pre-existing SFJAZZ.org password will not automatically work. You’ll need to set up a new password for the app login. Click “Forgot password?” (Reminder: resetting the app password will not affect your normal SFJAZZ.org password. The passwords can be the same if you prefer.)
4. You’ll receive a password reset email from “SFJAZZ at Home.” Open it, and follow the directions to create a new password.)
5. Once you’ve created a password, return to the Roku app, enter your login credentials, and you are all set to watch!
If you need any help setting up the app, please email us at digitalsupport@sfjazz.org.
How do I log in on the Amazon Fire TV channel?
How do I log in on the Amazon Fire TV channel?
All Amazon Fire TV devices are supported. Please note that Kindle Fire tablets and phones are not supported.
1. Search for and add "SFJAZZ" to your Amazon Fire TV.
2. Open the SFJAZZ channel on your FireTV, and click “Log In.” On the next page, you’ll see an Activation Code. Click “Activate Now.”
3. On a different device (computer or phone), visit the SFJAZZ At Home activate page and sign in using the same SFJAZZ Membership email address that you use to log into SFJAZZ.org, and click “Next”.
4. On the next screen, click "Email me a sign in link." (Note: the At Home app and SFJAZZ website use separate credential systems, so please use the email option.)
5. Check your inbox – you’ll receive a login link via email from “SFJAZZ At Home”. Open the email and click “Sign in now.”
6. The Amazon channel should automatically reload, and you are all set to watch.
7. Enjoy, and don’t forget to leave us a good review so more jazz fans discover SFJAZZ!
If you need any help setting up the app, please email us at digitalsupport@sfjazz.org.
Can I view the concerts on my LG Smart TV?
Can I view the concerts on my LG Smart TV?
At this time, we do not have a version of the app available for LG smart TVs running the webOS system. It's possible that support might be added over the long term, but there is no timeline right now. Also, while the TV has a built-in web browser, it will not play our broadcasts. We recommend and support using the newest versions of Chrome, Firefox, or Edge browsers for best compatibility. Here are some articles from LG that describe possible viewing workarounds using a mobile device or computer:
If you have an iPhone / iPad device, you could install the app for iOS and then could try using Airplay to stream to your LG TV. Here's some info from LG about that: How to Use Airplay & What LG TV's support Airplay 2
If you have an Android phone, you might be able to install the app and share your screen to the TV. If using a computer, you could use a supported web browser to view and might be able to screen share to your TV. Please see this page from LG which walks you through options that might be available: Screen Share / Screen Mirroring - Device to TV
Here's a video showing how to screen share/mirror from mobile device to your LG TV: Mirroring smartphone to TV screen [VIDEO]
More info from LG about Airplay support various models: LG TV support of Apple AirPlay 2 and HomeKit
Another option might be to hook up an HDMI cable from one of your mobile/computer devices and plug that into the back of your TV. This option is highly dependent on the specific devices you're using and it may require a special adapter. Most Apple devices have some type of HDMI adapter available for purchase. For Android, it's often only higher-end devices that support HDMI adapters. Most new Windows PCs come with HDMI ports installed.
AT HOME MEMBERSHIP
How do I login to SFJAZZ.org?
You can log in to your SFJAZZ account here. Your Username is the email address on file for your account. If you are having issues logging into your account, please use the "Forgot Password" option.
Tip: you can also log in at SFJAZZ.org/Watch, and you'll be redirected back to the Watch page.
What if I can't remember my login?
What if I can't remember my login?
Email us at boxoffice@sfjazz.org. Please include name, address, and telephone number to assist with finding the account.
How can I check if my membership is active?
How can I check if my membership is active?
You can confirm all membership details by first logging in and then visiting the My Membership tab of your account.
If you do not have a membership listed, you can purchase one here.
If you believe you already purchased a membership for your account but it's not listed, it may have expired or you may have a duplicate account. Please contact us at boxoffice@sfjazz.org for additional assistance.
How do I sign up or renew my membership?
How do I sign up or renew my membership?
Simply head over to SFJAZZ.org/join and select the level you'd like to join at.
Can I give SFJAZZ At Home as a gift?
Can I give SFJAZZ At Home as a gift?
We recommend purchasing a Gift Membership. All levels of membership receive digital access, including Fridays Live and access to On-Demand concerts. For more information, click here.